Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Massengill

Bension ,NC

Summary

Proactive Business Analyst and Administrative Officer with extensive experience in business process improvement and workflow optimization. Proven track record in performing gap analysis, developing high-quality documentation, and supporting software development projects. Strong skills in data analysis, requirements gathering, and strategic planning, driving continuous innovation and operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

35
35
years of professional experience

Work History

Business Analyst

NCDIT/T
09.2019 - Current
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.

Administrative Officer

NC DMV
11.1989 - 08.2019
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new laws, software and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.

Education

General College

Peace College
Raleigh NC
08.1985

High School Diploma -

Dunn High School
Dunn, NC
06.1985

Skills

  • Data Analysis
  • Requirements Gathering
  • User Acceptance Testing
  • Business process improvement
  • Workflow Analysis
  • Strategic Planning
  • Business Planning
  • Test case scenarios
  • Customer Communication

Timeline

Business Analyst

NCDIT/T
09.2019 - Current

Administrative Officer

NC DMV
11.1989 - 08.2019

General College

Peace College

High School Diploma -

Dunn High School

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Charlotte Massengill