Charlotte Massey
Maui,Hawaii
Summary
A charismatic, hard-working professional with 8+ years of successful performance in high-volume, high-expectation service industry roles. Looking to contribute skills, passion, and a little fun to help promote a sense of community while continually expanding knowledge of wine, cocktails, and the culinary world.
Overview
6
6
years of professional experience
Work History
BARTENDER
RUSH CREEK LODGE
07.2022 - 02.2023
- Maintained high-quality service while serving 450+ guests every night
- Exceeded customer service expectations to earn positive feedback
SERVER & BARTENDER
REVELER'S HOUR
03.2023 - 07.2023
- Developed comprehensive knowledge of wines around the world including pairings, region, and history
- Explained dishes in detail covering ingredients, flavors and cooking methods
LEAD BARTENDER
PROPRIETOR'S BAR & TABLE
04.2020 - 12.2021
- Established quality relationships with guests through positive attitude and customer service while navigating a high-volume, high-quality environment
- Organized and executed day-to-day prep for a rotating menu of 8 complex signature cocktails plus a standard bar setup
- Provided guidance to coworkers and customers through confident proficiency in menu and allergy concerns and offering informed recommendations to the guests' preferences
BARTENDER
TOPPER'S AT THE WAUWINET
05.2019 - 11.2019
- Combined expertise in cocktails, quality conversation, and polished appearance to uphold Forbes and Relais & Chateau standards while serving bar guests
- Managed high volume of customers and ensured satisfaction by accommodating special requests and creating strong interpersonal connections
BREWERY AMBASSADOR
SAMUEL ADAMS
07.2017 - 01.2019
- Led tour groups of up to 85 people through tour experiences designed to educate about, and build appreciation for, craft beer and the beer-making process.
Education
BACHELOR OF SCIENCE DEGREE - BUSINESS ADMINISTRATION
NORTHEASTERN UNIVERSITY
BOSTON, MASkills
- Interpersonal skills
- Customer service
- Wine Pairings
- Advanced knowledge of wine with specific strength in Spanish wine
- Memorization of 50 classic cocktails and their variations
- High-Volume Environments
Languages
Spanish
Professional Working
Timeline
SERVER & BARTENDER
REVELER'S HOUR
03.2023 - 07.2023
BARTENDER
RUSH CREEK LODGE
07.2022 - 02.2023
LEAD BARTENDER
PROPRIETOR'S BAR & TABLE
04.2020 - 12.2021
BARTENDER
TOPPER'S AT THE WAUWINET
05.2019 - 11.2019
BREWERY AMBASSADOR
SAMUEL ADAMS
07.2017 - 01.2019
BACHELOR OF SCIENCE DEGREE - BUSINESS ADMINISTRATION
NORTHEASTERN UNIVERSITY
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