Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CHARLOTTE MCCURREN

Marion

Summary

As a Member Experience Representative, my objective is to represent the Credit Union in a professional manner. I will build member relationships by using effective customer communication and active listening, run transactions when needed and try to recommend useful products to the members of Collins CU.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Resident Assistant

Emery Place
03.2025 - Current
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Did cares and showers

Deli Associate

Hy-vee
07.2023 - 04.2024
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Greeted customers in a friendly and professional manner.
  • Resolved customer complaints in a timely manner while maintaining a polite tone.
  • Assisted customers with selecting products from the deli case and offered suggestions for additional items that would complement customers order selections.
  • Prepared all food orders according to customer specifications.
  • Provided accurate knowledge when requested by customers.

Daycare Assistant

Kids Inc Daycare
08.2022 - 10.2023
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Worked onsite a couple of times always loved being in the babies room holding, playing, feeding, and changing diapers

Lifeguard

Marion Swimming Pool
07.2023 - 08.2023
  • Coordinated and taught classes in fundamentals of swimming and water safety.
  • Enforced all safety regulations and posted rules for swimmers.
  • Maintained constant surveillance of swimmers to ensure safety.
  • Instructed swimmers on proper use of diving boards, slides and ladders.
  • Reported any unsafe conditions or suspicious activity to management.

Education

High School Diploma -

Marion, IA

BA - Business Administration

Marion, IA

Skills

  • Effective Customer Communication
  • Customer Service
  • Active Listening
  • Public Speaking
  • Flexible and Adaptable
  • First Aid/Emergency Response
  • feeding babies
  • changing diapers
  • burping babies

Certification

CPR Certified

Languages

English

Timeline

Resident Assistant

Emery Place
03.2025 - Current

Deli Associate

Hy-vee
07.2023 - 04.2024

Lifeguard

Marion Swimming Pool
07.2023 - 08.2023

Daycare Assistant

Kids Inc Daycare
08.2022 - 10.2023

BA - Business Administration

High School Diploma -

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CHARLOTTE MCCURREN