Charlotte Middlebrook
Snellville,GA
Summary
Detail-oriented Compliance Manager with 10 years of experience in regulatory compliance, risk management, and policy development. Proven track record in ensuring adherence to laws and regulations, mitigating risks, and fostering a culture of compliance within organizations. Adept at conducting audits, developing training programs, and collaborating with cross-functional teams.
Overview
22
22
years of professional experience
Work History
Manager of Compliance
Wellroot Family Services
09.2022 - Current
- Provide supervision and training to Compliance staff
- Provide enhanced data analysis reports regarding compliance trends
- Be competent about the DFCS Delivered Services, Office of Provider Management and Residential Child Care Licensing standards and regulations, and Council on Accreditation standards
- Be cognizant of program policies and procedures related to Foster Care and Support Services
- Know and understand the process for data entry and scoring for Performance-Based Contracting measures in GA Score
- Audit foster child records to ensure timely service planning documentation is provided to meet state regulations including but not limited to: EPSDT medical and dental visits, educational supports, ECEM visits, and Standard visits
- Monitor foster parent records to ensure compliance with DFCS Minimum Standards, RCCL, and OPM standards including but not limited to: home study requirements, updated training, current medical records, current annual evaluations, and current auto documentation
- Conduct Manual Reviews for newly approved foster homes
- Provide supervision of the Safe Conversion and Update process
- Assist in coordinating training events for staff and foster families
- Support programmatic training such as Crises Prevention and Together Facing the Challenge
- Monitor compliance with eCaseNotes, ARGO, GA Score, and SHINES systems as it relates to all measures for DFCS contracted programs
- Set up tracking and implementation systems for monitoring compliance
- Work directly with the administrative employees of each program to carry out compliance-related duties
- Provide training and support for the extendedReach database
- Provide oversight of the Support Services and Foster Parent billing process including but not limited to: billing requirements met for both programs, outstanding payment process, review of service authorizations, ensuring that program designation waivers are entered correctly in SHINES, rate levels are correct in eR, clothing authorizations are entered in eR, and receipts are entered correctly in eR
- Follow all agency personnel procedural, policy, and philosophical manuals
- Develop and follow a system for reporting outcomes of compliance monitoring
- Participate in PQI activities and/or work with other compliance officers in meeting standards
- Perform other duties as delegated by the Director
Licensing Specialist-Foster Care
Wellroot Family Services
06.2022 - 09.2022
- A viable team member by investing in activities and functions of the agency’s services
- Participate in conferences and other training opportunities
- Understand and practice the use of appropriate confidentiality
- Maintain an understanding of the foster care/child welfare system
- Understand and meet compliance standards which govern the approval of foster homes as set forth by RCCL, DHS, and OPM regulations
- Provide orientation and facilitate pre-service IMPACT training for prospective foster parents
- Assess appropriateness of applicant to assure they meet minimum licensing standards, using IMPACT training and corresponding assessments
- Manage a caseload of potential applicants
- Review and ensure the quality and compliance of documentation required for home approval
- Visit potential applicants in home environment to assess the appropriateness of the home and the capacity of the family
- Complete foster care home studies, including home interviews with families and inspection of homes as needed
- Complete home re-evaluations for transfer foster homes as needed
- Participate in or facilitate other activities as deemed necessary by the Manager of Licensing and Recruitment
Compliance Manager
Mentor Network
03.2016 - 06.2022
- Company Overview: Atlanta, GA
- Accurately conducted annual home study re-evaluations
- Proficiently completed all written documentation for home compliance and evaluations
- Completed Monthly Reports
- Proficiently completed client background screenings
- Assessed and follow-up on non-compliance issues
- Maintained and ensured appropriate records follow funding source requirements
- Provided training to clients and staff
- Maintained and audited files
- Collaborative partnership with providers and collaborative with multi-disciplinary team
- Atlanta, GA
Program Clinical Service Coordinator
Mentor Network
08.2015 - 03.2016
- Company Overview: Athens, GA
- Accurately documented customer investigative services and facilitate training to caregivers
- Proficiently documented incident reports, provide crisis intervention and on-call services
- Developed and implemented individualized treatment plans for customers
- Monitored quality of care, corporate and regulatory compliance as audit review
- Collaborative partnership with providers and collaborative with multi-disciplinary team
- Conducted monthly home visits
Customer Service Specialist
Old Time Pottery
10.2010 - 07.2015
- Company Overview: Madison, AL
- Assisted customers with their purchases and returns
- Documented customer inquiries, complaints, resolutions, and action plans
- Promoted customer retention
- Maintained records of customer purchases and returns
- Assisted customers and educated them on products
- Effectively listened and communicated with customers with a problem-solving mindset
- Madison, AL
Early Childhood Coordinator
Ascent Health Services
08.2002 - 09.2010
- Company Overview: Blytheville, Arkansas
- Monitored the day treatment rooms daily and assist wherever was needed
- Developed and build teams
- Screened and interviewed Applicants
- Employee time sheet management
- Analyzed weekly medical utilization reports, daily medical billing, monthly and weekly educational objective documentation
- Resolved conflicts and negotiated with others
- Made critical decisions
- Ensured that records follow funding source requirements
- Coordinated Activities
- Member of disciplinary team
- Performed annual employee evaluation
- Provided continued education training
- Blytheville, Arkansas
Education
Master of Professional Counseling -
Amridge University
Bachelor of Arts - Political Science
Henderson State University
Arkadelphia, AR12-1999
Skills
- Analytical skills
- Critical thinking
- Recruitment
- Compliance management
- Case management
- Supervisory management
- Case intervention planning
- Licensing specialist
- Documentation
- Business acumen
- Time management
- Leadership
- Building rapport
- Microsoft Office Suite
- Microsoft Outlook
- Microsoft Teams
- Go to Meeting
- SHINES
- GA Score
- File management
- Call management
- Email communication
- Compliance Monitoring
- Internal Audits
- Training development
- Training and education
- Process Development
- Corporate Governance
- Billing
References
Available upon request
Timeline
Manager of Compliance
Wellroot Family Services
09.2022 - Current
Licensing Specialist-Foster Care
Wellroot Family Services
06.2022 - 09.2022
Compliance Manager
Mentor Network
03.2016 - 06.2022
Program Clinical Service Coordinator
Mentor Network
08.2015 - 03.2016
Customer Service Specialist
Old Time Pottery
10.2010 - 07.2015
Early Childhood Coordinator
Ascent Health Services
08.2002 - 09.2010
Master of Professional Counseling -
Amridge University
Bachelor of Arts - Political Science
Henderson State University
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