Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Charlotte Miller

Charlotte Miller

Summary

Talented professional, considered knowledgeable leader and dedicated problem solver. Brings 16 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

16
16
years of professional experience

Work History

Project Manager and Web Designer

Hog the Web
08.2017 - Current
  • Website updates, client meetings, search engine optimization, website maintenance, writing, editing, email communication, reports and providing day to day communication with the client and team to ensure work remains on schedule.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Internet Safety Specialist

Gaggle
04.2017 - 10.2017
  • Reviewing student work for any red flags or things that might be concerning and reporting them if they go against policy/rules
  • Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
  • Supported audit procedures to check all procedures, processes and work standards.
  • Gathered information, prepared reports, and drafted correspondence related to cases.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Collaborated with other departments to integrate safety in all aspects of organization.

Fed Ex Ground Trace CSR, Trainer, Team Lead

Fed Ex Ground
10.2015 - 04.2017
  • Making outbound calls to assist customers in resolving their issues as well as taking inbound calls to assist customers, searching an online database, noting information, making outbound calls to other facilities to assist in resolving customer issues. Assist with training and supporting agents both in the training room and on the floor. Handled escalated calls and assisted with productivity. Training apprentice, mentor and Lead.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Bachelors - Web Development

Full Sail University
09.2024 - Current

Associates of Applied Science - Multimedia Technology

Rasmussen College
01.2014

Skills

  • WordPress
  • SEO
  • Divi, Elementor, Beaver Builder, WP Bakery
  • Adobe Suite
  • VS Code
  • HTML
  • CSS
  • Data analysis
  • Project management
  • Team collaboration
  • Client relations
  • Advanced problem solving

Hobbies and Interests

Reading, Writing, Hiking, Designing, Music

Timeline

Bachelors - Web Development

Full Sail University
09.2024 - Current

Project Manager and Web Designer

Hog the Web
08.2017 - Current

Internet Safety Specialist

Gaggle
04.2017 - 10.2017

Fed Ex Ground Trace CSR, Trainer, Team Lead

Fed Ex Ground
10.2015 - 04.2017

Associates of Applied Science - Multimedia Technology

Rasmussen College

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Charlotte Miller