Charlotte Moncho
Charleston,SC
Summary
Organized server with experience in all types of restaurant environments. Effective creator of service structures with thoughtful organization. With an upbeat personality and friendly smile, I can accomplish rapid table turnover, boosting volume and increasing sales opportunities.
Overview
6
6
years of professional experience
Work History
Server
The Marina Variety Store/Salty Mike's
05.2023 - Current
- Worked with a hand-written system to place orders, add taxes, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Artisan Restaurant In The Delamar Hotel
05.2022 - 08.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Pequot Yacht Club
10.2019 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
Cashier
Spic And Span
06.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Communications/Hospitality And Tourism Management
College of Charleston
Charleston, SC05.2025
Skills
- Guest Engagement
- Safe Food Handling
- Order Management
- Daily specials memorization
- Hospitality service expertise
- Sales Techniques
- Menu presentation
Timeline
Server
The Marina Variety Store/Salty Mike's
05.2023 - Current
Server
Artisan Restaurant In The Delamar Hotel
05.2022 - 08.2022
Server
Pequot Yacht Club
10.2019 - 08.2021
Cashier
Spic And Span
06.2018 - 10.2019
Bachelor of Arts - Communications/Hospitality And Tourism Management
College of Charleston
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