Charlotte Munson
Van Nuys,United States
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Jolie
05.2023 - 06.2024
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Administrative Assistant
Rescue Train
10.2023 - 10.2024
- Maintained inventory of office supplies
- Recorded and organized participants in Race for Rescue events
- Help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Server / Bartender
Mulhollands
01.2013 - 08.2015
- Excellent customer service skills; ability to interact with patrons, take orders, and provide a positive and enjoyable experience
- Organization; keeping the bar area clean and well-stocked, managing inventory, and ensuring proper storage of perishables
- Communication; Listening to customer requests, communicate with coworkers, and handle any issues or complaints professionally
- Handle cash, process payments accurately, reconcile cash registers
- Multitasking; handle multiple tasks simultaneously and prioritize tasks effectively
- Teamwork; work collaboratively with other staff members, including hosts, servers, bussers, and kitchen staff in order to ensure smooth operations
- Problem-Solving; handle challenging situations, diffuse conflicts, and find solutions to customer issues
- Meticulous in measuring ingredients, garnishing drinks, and maintaining cleanliness and hygiene standards
- Maintain good hygiene and cleanliness
- Maintained a positive attitude, even during peak hours
- Ensured all orders were accurate and delivered in a timely manner
- Demonstrated excellent customer service skills while taking orders and providing recommendations
Education
BFA - Musical Theatre
Emerson College
MFA - Acting
University Tennessee
Knoxville, TN08.2015
Skills
- Dedicated and customer-focused, consistently maintaining a positive attitude, even during peak hours
- Strong attention to detail, ensuring accurate and prompt order preparation and delivery
- Demonstrated commitment to excellent customer service through skillful order taking and valuable recommendations for an enhanced dining experience
- Organization; keeping the bar area clean and well-stocked, managing inventory, and ensuring proper storage of perishables
- Communication; Listening to customer requests, communicate with coworkers, and handle any issues or complaints professionally
- Handle cash, process payments accurately, reconcile cash registers
- Multitasking; handle multiple tasks simultaneously and prioritize tasks effectively
- Teamwork; work collaboratively with other staff members, including hosts, bussers, and kitchen staff in order to ensure smooth operations
- Problem-Solving; handle challenging situations, diffuse conflicts, and find solutions to customer issues
- Respectful, punctual, and a fast learner
Certification
BarSmarts, Professional Graduate
Timeline
Administrative Assistant
Rescue Train
10.2023 - 10.2024
Server
Jolie
05.2023 - 06.2024
Server / Bartender
Mulhollands
01.2013 - 08.2015
MFA - Acting
University Tennessee
BarSmarts, Professional Graduate
BFA - Musical Theatre
Emerson College