Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charlotte Munson

Van Nuys,United States

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server

Jolie
05.2023 - 06.2024
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Administrative Assistant

Rescue Train
10.2023 - 10.2024
  • Maintained inventory of office supplies
  • Recorded and organized participants in Race for Rescue events
  • Help with special projects of varying degrees of complexity.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Server / Bartender

Mulhollands
01.2013 - 08.2015
  • Excellent customer service skills; ability to interact with patrons, take orders, and provide a positive and enjoyable experience
  • Organization; keeping the bar area clean and well-stocked, managing inventory, and ensuring proper storage of perishables
  • Communication; Listening to customer requests, communicate with coworkers, and handle any issues or complaints professionally
  • Handle cash, process payments accurately, reconcile cash registers
  • Multitasking; handle multiple tasks simultaneously and prioritize tasks effectively
  • Teamwork; work collaboratively with other staff members, including hosts, servers, bussers, and kitchen staff in order to ensure smooth operations
  • Problem-Solving; handle challenging situations, diffuse conflicts, and find solutions to customer issues
  • Meticulous in measuring ingredients, garnishing drinks, and maintaining cleanliness and hygiene standards
  • Maintain good hygiene and cleanliness
  • Maintained a positive attitude, even during peak hours
  • Ensured all orders were accurate and delivered in a timely manner
  • Demonstrated excellent customer service skills while taking orders and providing recommendations

Education

BFA - Musical Theatre

Emerson College

MFA - Acting

University Tennessee
Knoxville, TN
08.2015

Skills

  • Dedicated and customer-focused, consistently maintaining a positive attitude, even during peak hours
  • Strong attention to detail, ensuring accurate and prompt order preparation and delivery
  • Demonstrated commitment to excellent customer service through skillful order taking and valuable recommendations for an enhanced dining experience
  • Organization; keeping the bar area clean and well-stocked, managing inventory, and ensuring proper storage of perishables
  • Communication; Listening to customer requests, communicate with coworkers, and handle any issues or complaints professionally
  • Handle cash, process payments accurately, reconcile cash registers
  • Multitasking; handle multiple tasks simultaneously and prioritize tasks effectively
  • Teamwork; work collaboratively with other staff members, including hosts, bussers, and kitchen staff in order to ensure smooth operations
  • Problem-Solving; handle challenging situations, diffuse conflicts, and find solutions to customer issues
  • Respectful, punctual, and a fast learner

Certification

BarSmarts, Professional Graduate

Timeline

Administrative Assistant

Rescue Train
10.2023 - 10.2024

Server

Jolie
05.2023 - 06.2024

Server / Bartender

Mulhollands
01.2013 - 08.2015

MFA - Acting

University Tennessee
BarSmarts, Professional Graduate

BFA - Musical Theatre

Emerson College

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Charlotte Munson