Charlotte Murray
Sacramento,CA
Summary
Certified EMT eager to contribute to team success through hard work, unparalleled skills in patient relations, task prioritization and time management. Self-motivated to directly and efficiently address patient emergencies while remaining calm under pressure. Motivated to learn, grow and excel as an EMT.
Overview
8
8
years of professional experience
Work History
Instructor Assistant
Sierra College - Emergency Medical Technician
Roseville, CA
02.2022 - Current
- Assisted with specialized EMT skills and knowledge.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Guided skills practice and memorization tasks for students.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat and operational tasks to serve program needs.
- Supported engaging, fun and smooth-running rotations.
- Assessed student skills to check quality and completeness before testing.
Flooring Sales Specialist
Home Depot
Elk Grove, CA
08.2021 - 07.2022
- Drove team revenue totals by bringing in top sales numbers in Northern CA District for first and second quarter in position using product knowledge, sales abilities and customer relations skills.
- Recognized for outstanding customer service by Management, Customers and Colleagues while developing strong rapport with customers.
- Spearheaded flooring specialty department training to enhance employee performance, boost sales productivity and reducing miscommunications and deadlines.
- Meticulous detail in developing, modifying and finalizing customer quotes, outlining restrictions and educated on policies.
- Problem solve issues in meeting customer specifications with inventory, cost and installations.
Senior Customer Service Coordinator
Cardiva Medical, Inc./Haemonetics
Santa Clara, CA
08.2013 - 07.2019
- Coordinated daily processes in managing end-to-end fulfillment of customer orders received via multi-line phone system, email and fax.
- Accurately prepared and processed data entry, sales orders and reports for 100+ customers into company-based ERP software.
- Defined, documented and implemented Customer Service documentation and quality systems.
- Involved in creating, implementing and maintaining all internal documentation for Group Purchasing Organizations, national accounts, hospitals and outpatient facilities.
- Supported planning, communications and scheduling of National sales meetings and Seminar events while supervising onsite caterers and audio-visual technicians.
- Worked closely with vendors to create and maintain marketing materials for sales presentations and client meetings, while managing internal document marketing revisions.
- Effective liaison between customers and internal departments.
- Upheld excellent customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Assistant Store Manager
New York & Co
Milpitas, CA
08.2012 - 02.2013
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reviewed sales and gross profit report to assess company efficiency.
- Rotated merchandise and displays to feature new products and promotions.
Education
Emergency Medical Technician
Sierra College
Rocklin, CA12.2021
Associate of Science - Natural Science And Biological Science
Mission College
Santa Clara, CASkills
- Pre-Hospital Emergency Care
- Emergency Medicine
- First Aid & CPR
- Airway Management
- Patient Stabilization
- Patient Assessment & Vitals
- Patient Care Documentation
- Medical Terminology
- Splinting & Bleeding Control
- Ambulatory Transport
- Attention to Detail
- Multitasking Abilities
- Analytical and Critical Thinking
- Teamwork and Collaboration
Hobbies
WOODWORKING
- Highly skilled in operating various power and hand tools and equipment.
- Detail-oriented in basic math skills, calculating and making precise measurements.
- Knowledge in paints and stains.
- Frequent builds of shelving units, accent walls, desks and mirror frames.
FITNESS
OUTDOORSWOMAN
ANIMAL FOSTER REPRESENTATIVE
INTERIOR DESIGN
Timeline
Instructor Assistant
Sierra College - Emergency Medical Technician
02.2022 - Current
Flooring Sales Specialist
Home Depot
08.2021 - 07.2022
Senior Customer Service Coordinator
Cardiva Medical, Inc./Haemonetics
08.2013 - 07.2019
Assistant Store Manager
New York & Co
08.2012 - 02.2013
Emergency Medical Technician
Sierra College
Associate of Science - Natural Science And Biological Science
Mission College
Similar Profiles
Scott KerrScott Kerr
Rapid Response at Emergency Medical TechnicianRapid Response at Emergency Medical Technician
Anya SinhaAnya Sinha
Trainee at Emergency Medical Technician TrainingTrainee at Emergency Medical Technician Training
Carla PageCarla Page
Tutor at Sierra CollegeTutor at Sierra College