Charlotte Neff
Ransom Canyon
Summary
Goal-driven Healthcare Administration professional with expertise in recruiting, training, and managing teams to enhance resident services. Demonstrates strong organizational skills and effective program management capabilities. Proven track record of improving operational efficiency and service quality. Open to leveraging skills in diverse industries beyond healthcare.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Memory Care
Primrose Retirement Communities LLC
10.2023 - Current
- Maintained a safe environment for residents by conducting regular safety audits.
- Improved resident quality of life by developing and implementing personalized care plans.
- Managed budget effectively.
- Coach and train newly hired employees.
Front Office Accounts Payable Clerk
Abbeville Dentistry
07.2022 - 06.2023
- Reviewed required documents for validity prior to payment.
- Prepared invoices and processed incoming payments.
- Assisted in month-end closing procedures to reflect accurate financial statements.
- Cultivated strong working relationships with customers and vendors, effectively resolving disputes.
Residential Rehabilitation Manager
Centre For Neuro Skills
06.2020 - 12.2021
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence.
- Maintained safe environment for patient facility and transporting day treatment patients.
- Managed day-to-day operations and finances of residential rehabilitation facility within company and state regulations.
- Hired and recruited staff, provided comprehensive training to improve workforce effectiveness.
Assisted Living Manager
Sagora Senior Living
01.2019 - 02.2020
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education.
- Direct day-to-day administrative and operational functions.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Assisted Living Director
Integral Senior Living
09.2016 - 01.2019
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Maintained compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Direct day-to-day administrative and operational functions.
- Oversaw all financial transactions and management functions, strategically managing operating budget.
Clinical Unit Secretary
Silverado Memory Care
08.2015 - 08.2016
- Provided information for patient admissions and discharges to foster timely processing.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Supported office staff and operational requirements with administrative tasks.
- Reviewed and maintained charts for completeness and compliance with EMR guidelines.
Business Office Director
Sagora Senior Living
09.2012 - 07.2015
- Oversaw financial operations such as accounts receivable, accounts payable and payroll.
- Hired, trained and motivated well-qualified staff.
- Completed bi-weekly payroll.
- Performed billing, collection and reporting functions for office.
Propery Manager
Pringle Management
08.2001 - 07.2012
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Education
Some College (No Degree) - General Studies
Weatherford College
Weatherford, TXBachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZSkills
- Operating Plans Development
- Critical Thinking
- Verbal and Written Communication
- Employee Supervision
- Risk Management and Emergency Readiness
- Financial Operations Oversight
- Time Management
- Employee Recruitment and Hiring
- Facility Inspections
- Nursing Operations Management
- Problem Resolution
- Budgeting oversight
- Customer service
- Multitasking Abilities
Accomplishments
UOPH President's List
UPOH Deans List
Certification
- Texas Assisted Living Administrator License - 2016 to current
- Dementia Practioner
Timeline
Director of Memory Care
Primrose Retirement Communities LLC
10.2023 - Current
Front Office Accounts Payable Clerk
Abbeville Dentistry
07.2022 - 06.2023
Residential Rehabilitation Manager
Centre For Neuro Skills
06.2020 - 12.2021
Assisted Living Manager
Sagora Senior Living
01.2019 - 02.2020
Assisted Living Director
Integral Senior Living
09.2016 - 01.2019
Clinical Unit Secretary
Silverado Memory Care
08.2015 - 08.2016
Business Office Director
Sagora Senior Living
09.2012 - 07.2015
Propery Manager
Pringle Management
08.2001 - 07.2012
Some College (No Degree) - General Studies
Weatherford College
Bachelor of Science - Healthcare Administration
University of Phoenix
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