Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Charlotte O'Connor

Craftsbury,Vermont

Summary

Driven kitchen manager and dedicated college student with a 3.88 GPA, seeking the 2025 summer HR internship with Weidmann. Proven ability to balance multiple responsibilities in fast-paced, time-sensitive environments. Strong communication and problem-solving skills, with experience in customer service roles that showcase adaptability and effective conflict resolution.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Kitchen Manager

Blackbird Bistro
12.2023 - Current
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.

Trainer & Barista

Starbucks
07.2020 - 10.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity..
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Prepared food and beverage products in a timely manner, upholding customer satisfaction.
  • Maintained a clean and efficient workspace in a fast-paced environment.
  • Created customer connections using my interpersonal skills.
  • Cooperated with coworkers in a friendly and professional manner.

Office Associate

Inn the Clouds Hostel
11.2021 - 02.2022
  • Greeted and gave tours of the hostel to incoming guests professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers and guests seeking information.
  • Booked and managed reservations.
  • Maintained spreadsheets in google spread to track and chart dates and prices of reservations in which guests booked.
  • Managed and resolved conflict with guests in a calm and professional way

Retail Sales Associate & Quality Control

Melanzana Outdoor Clothing
02.2022 - 05.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Responded customer inquires via email, in person & phone.
  • Booked appointments and entered data into google spreads, to maintain an organized data record.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Thoroughly inspected clothing products to confirm they meet selling standards.


Education

Associate of Arts - Environmental Studies

Sterling College
Craftsbury Common, VT
05.2025

High School Diploma -

The Harley School
Rochester, NY
06.2019

Skills

  • Conflict resolution
  • Communication
  • Adaptability
  • Detail- orientated
  • Empathetic and patient
  • Strategic thinking
  • Administrative organization

Accomplishments

Awarded partner of the quarter at Starbucks in 2020

Certification

120- hour bridge TEFL certification

Timeline

Kitchen Manager

Blackbird Bistro
12.2023 - Current

Retail Sales Associate & Quality Control

Melanzana Outdoor Clothing
02.2022 - 05.2022

Office Associate

Inn the Clouds Hostel
11.2021 - 02.2022

Trainer & Barista

Starbucks
07.2020 - 10.2021

Associate of Arts - Environmental Studies

Sterling College

High School Diploma -

The Harley School

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Charlotte O'Connor