Charlotte O'Shea
Oro Valley,AZ
Summary
Dynamic operations leader with a proven track record at Hublink Inc, driving efficiency and productivity through strategic process improvements and team development. Skilled in financial management and customer relations, I foster high-performing teams and enhance organizational adaptability, ensuring alignment with industry standards and achieving significant operational success.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
26
26
years of professional experience
Work History
COO - GM of Operations
Hublink Inc - GM of Operations
07.2011 - 10.2025
- Directed operational strategies to enhance overall efficiency and productivity across all departments.
- Implemented process improvements that reduced operational costs and streamlined workflows.
- Mentored and developed management teams to foster leadership capabilities within the organization.
- Analyzed market trends to align operations with emerging industry standards and best practices.
- Established key performance indicators to monitor operational success and drive continuous improvement.
- Coordinated cross-functional teams to ensure alignment on strategic initiatives and project goals.
- Led organizational change initiatives, enhancing adaptability in response to evolving business environments.
- Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
- Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
- Developed high-performing teams through effective hiring, training, and performance management strategies.
- Oversaw the development of new products or services from conception to market launch.
- Mentored employees at all levels within the organization to support their professional development goals.
- Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
- Partnered with HR on employee engagement initiatives that enhanced workplace morale while reducing turnover rates.
- Managed financial, operational and human resources to optimize business performance.
General Manager
Bally Total Fitness Corporation
10.2010 - 07.2011
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Store Manager
Zelda Sweet Shoppe
09.2005 - 08.2010
- Oversaw daily operations, ensuring efficient workflow and optimal staffing levels.
- Managed inventory control, reducing waste through effective stock management practices.
- Trained and mentored staff, fostering a culture of excellence and accountability.
- Implemented merchandising strategies that enhanced product visibility and sales performance.
General Manager Trainer
STARBUCKS COFFEE COMPANY
03.2000 - 07.2005
- Developed training programs enhancing operational efficiency across multiple store locations.
- Mentored management teams on best practices for employee engagement and customer service excellence.
- Implemented strategic initiatives driving staff performance and fostering a culture of continuous improvement.
- Analyzed training effectiveness, adjusting curricula to meet evolving business needs and employee feedback.
- Collaborated with upper management to align training objectives with corporate goals, ensuring consistency across divisions.
- Facilitated onboarding processes, equipping new hires with essential skills for success in fast-paced environments.
- Effectively managed budgets associated with training initiatives while maximizing ROI on investments.
- Evaluated trainee performance using various assessment tools, providing constructive feedback for continuous improvement.
- Ensured compliance with company policies, regulatory requirements, and industry standards within all aspects of the General Manager Training Program.
- Mentored and coached aspiring general managers, fostering their professional growth and career development.
Education
Associate of Arts - Business Administration And Management
LaGuardia Community College
Long Island City, NYSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Team leadership
- Team leadership and coaching
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
COO - GM of Operations
Hublink Inc - GM of Operations
07.2011 - 10.2025
General Manager
Bally Total Fitness Corporation
10.2010 - 07.2011
Store Manager
Zelda Sweet Shoppe
09.2005 - 08.2010
General Manager Trainer
STARBUCKS COFFEE COMPANY
03.2000 - 07.2005
Associate of Arts - Business Administration And Management
LaGuardia Community College