Charlotte Overall
Detroit,Michigan
Summary
With a proven track record at Caring Hearts INC., I excel in compassionate caregiving and care plan management, enhancing client satisfaction and operational efficiency. My leadership in Overall Care Supported Services LLC achieved notable client retention through dynamic communication and meticulous case management, embodying a blend of empathetic patient support and strategic business acumen.
Overview
10
10
years of professional experience
Work History
Home Care Provider
Caring Hearts INC.
10.2023 - Current
Owner /Home Care Provider
Overall Care Supported Services LLC
02.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Consulted with customers to assess needs and propose optimal solutions.
Provider Services Representative
Second Chance Living Supportive Services
04.2015 - 08.2020
Education
Medical Receptionist / Accounting
Wayne College Community College
Eastern District Detroit MI. 4821301.2025
Skills
- Patient Care
- Compassionate Caregiving
- Meal Preparation
- Housekeeping
- Emotional Support
- Patient transportation
- First aid and safety
- Housekeeping tasks
- Progress Documentation
- Recording vital signs
- Vital signs monitoring
- Client documentation
- Medication Administration
- Dementia Care
- Care Plan Management
- Care plan assessment
- Behavioral Management
- Medical appointment coordination
- Care Plan Adherence
- Case Management
- Physical therapy assistance
- State regulations knowledge
- Respite Care
- Patient assistance
Timeline
Home Care Provider
Caring Hearts INC.
10.2023 - Current
Owner /Home Care Provider
Overall Care Supported Services LLC
02.2020 - Current
Provider Services Representative
Second Chance Living Supportive Services
04.2015 - 08.2020
Medical Receptionist / Accounting
Wayne College Community College
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