Charlotte Pease
Grand Prairie,TX
Summary
Driven Outbound Customer Service Representative with a proven track record at Silver Leaf, I excel in enhancing customer service and sales processes. With a blend of patience, outbound sales expertise, and a remarkable ability to convert calls into sales, I significantly boost customer Attentive and focused healthcare professional offering [Number] hours of hands-on experience in hospital environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education. Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
NTTA
Valor Intelligent Processing
02.2021 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- inbound calls
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Security Officer
Allied Universal Security Services
03.2016 - 04.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Security Officer
Ruiz Protective Service
02.2012 - 03.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
Correctional Officer
Dawson State Jail
03.2009 - 06.2011
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Outbound Customer Service Representative
Silver Leaf
02.2005 - 01.2008
- Participated actively in team meetings, contributing valuable insights into ways of enhancing customer service delivery.
- Delivered constructive suggestions to supervisor for improving outbound sales development processes.
- Executed outbound [Type] calls and converted [Number]% of calls into sales.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained Salesforce records by logging prospecting activities, adding new contacts, and updating account information with useful intelligence.
Education
GED -
Bill J. Priest
1402 Corinth St, Dallas TX 7521505-2005
Associate of Science - Criminal Justice
Remington College
Garland, TX 01.2011 - 05.2012
Skills
- Patience and Tolerance
- Goal-Oriented
- Outbound Sales
- Data entry proficiency
Timeline
NTTA
Valor Intelligent Processing
02.2021 - 03.2023
Security Officer
Allied Universal Security Services
03.2016 - 04.2020
Security Officer
Ruiz Protective Service
02.2012 - 03.2015
Associate of Science - Criminal Justice
Remington College
01.2011 - 05.2012
Correctional Officer
Dawson State Jail
03.2009 - 06.2011
Outbound Customer Service Representative
Silver Leaf
02.2005 - 01.2008
GED -
Bill J. Priest
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