Charlotte Perez
Lawrenceville,GA
Summary
Experienced in administrative roles and adept at managing office operations. Reliable professional consistently supporting business leaders and teams. Strong organizational and communication skills contributing to smooth functioning of the workplace. Positive attitude and unwavering commitment to customer satisfaction driving consistent delivery of high-quality work.
Overview
32
32
years of professional experience
Work History
Assistant to the owners, Sales, collections, customer service, assistant manager of office
Enviorlawns Inc. (Spring-Green Franchise)
2018.01 - Current
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Increased efficiency by implementing new processes and providing administrative support to management.
Managed contract employees, billing, receivables, and bookkeeping duties
CAP Management LLC
2010.01 - 2019.01
- Enhanced efficiency by implementing standardized procedures and guidelines, streamlining the contracting process.
In Home Child Care
Self-Employed
2005.01 - 2014.01
- Caring for and educating children ages Birth to 11 years old
- Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
A/P, A/R, Fixed Assets, Bank Deposits, various other office duties
Custard Insurance Adjusters Inc.
1998.01 - 2005.01
- Utilized expertise to handle TPA claim processing during a temporary assignment in 2015.
- Performed efficiently in high-pressure work settings.
- Proficient in both independent and collaborative work settings.
- Demonstrated effective time management skills to ensure timely task completion.
- Managed bank wire transfers and prepared vendor checks for distribution.
Local Sales Office Manager -Supervised Sales Office operations, managed inventory and shipping
Darby Dental Supply
1996.01 - 1998.01
- Streamlined the contracting process by implementing standardized procedures and guidelines to improve efficiency.
- Managed incoming orders via various platforms including telephone calls, emails, and the company's official website.
- Oversaw inventory control procedures to maintain optimal stock levels, thereby reducing waste and overhead costs.
Ticket Office Manager
Private Jet
1993.01 - 1994.08
- Various accounting duties, credit card management, Fraud prevention training, sales and refunds
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
High School Graduate -
Bartow Sr. High
Florida Insurance License
Civil Engineering
Savannah Technical College
Savannah, GA1995
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Customer Service
- Computer Skills
Additional Information
Accounting, A/P, A/R, Billing Clerk, Accounting Administration, Office Management, Sales, Employee Supervision
Essentialskillsandexperience
- 10+ years accounting experience
- Processed Accounts Receivables information to insure the information is properly recorded, completed bank deposits for all incoming funds.
- Processed invoices in Accounts Payables, to ensure they were correct and properly approved for payment.
- Processed payment through banks and checks to be sent out to vendors.
- Coded and processed billing to customers.
- Tracked and recorded Fixed Assets.
- Managed day to day office operations in a sales office.
- Managed Inventory and ordering for a Dental Supply Warehouse.
- Managed Staff and Sales
- Working Knowledge of Microsoft Suite (ie. Word, Excel, Outlook)
- General understanding and knowledge of practices and principles
- Owned and operated my own businesses for 10 years
- Sales
- Collections
References
References upon request
Volunteer Experience
- Girls Scouts and Cub Scouts
- PTA - Reflections Chair
- Church Café
- Church Connections Leader
Timeline
Assistant to the owners, Sales, collections, customer service, assistant manager of office
Enviorlawns Inc. (Spring-Green Franchise)
2018.01 - Current
Managed contract employees, billing, receivables, and bookkeeping duties
CAP Management LLC
2010.01 - 2019.01
In Home Child Care
Self-Employed
2005.01 - 2014.01
A/P, A/R, Fixed Assets, Bank Deposits, various other office duties
Custard Insurance Adjusters Inc.
1998.01 - 2005.01
Local Sales Office Manager -Supervised Sales Office operations, managed inventory and shipping
Darby Dental Supply
1996.01 - 1998.01
Ticket Office Manager
Private Jet
1993.01 - 1994.08
High School Graduate -
Bartow Sr. High
Florida Insurance License
Civil Engineering
Savannah Technical College
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