Charlotte Peterman
West Palm Beach,FL
Summary
Results-oriented Managerial Specialist with extensive experience in non-profit management and retail operations. Proven track record of driving organizational success through effective leadership, strategic planning, and team development. Skilled in customer relations, employee management, and program development. Dedicated to achieving excellence in all endeavors and contributing to the growth and success of the organization.
Overview
19
19
years of professional experience
Work History
CELLAR MANAGER
The Wine Cellar Outlet
04.2021 - 08.2024
- Organized tasting events and networking opportunities to introduce new products and engage customers, leading to increased sales and greater brand awareness
- Collaborated with community partners to organize fundraisers supporting local charities, enhancing the company's commitment to social responsibility
- Launched creative marketing campaigns across multiple channels to attract and retain customers
- Ensured customer satisfaction by promptly addressing inquiries, resolving issues, and actively seeking feedback to improve our service
- Maintained strong customer relationships through consistent and personalized communication efforts
- Provided thorough training and coaching to staff, equipping them with the skills and knowledge needed to excel in their roles
FOOD SERVICE AND OPERATIONS MANAGER
School District of Palm Beach County
02.2006 - 04.2021
- Streamlined food service operations for 600 students and staff by providing enriching professional development opportunities to staff and designing effective staff duty schedules
- Oversaw multiple weekly purchasing budgets for regular food service operations and additional community outreach programs
- Led four separate community outreach programs with the goal of decreasing food insecurity amongst students and their families through organizing human resource efforts, marketing programs to the community, and supervising program budgets
FOUNDER-NON-PROFIT
The Abbey's Angels Foundation
01.2015 - 12.2017
- Established and executed the foundation's mission, dedicated to providing children with 'Something to call their Own' through thoughtful donations and initiatives
- Implemented programs supporting homeless and displaced children, crafting personalized care packages to offer comfort and foster ownership
- Fostered vital partnerships with donors, community organizations, and volunteers to sustain foundation programs
- Orchestrated fundraising events to secure resources for foundation initiatives, ensuring effective outreach
- Provided ongoing support and resources to children, including small traveling suitcases filled with personalized items such as hygiene supplies, journals, stuffed animals, and toys, aimed at bringing comfort and stability during challenging times
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL01.2019
Skills
- Interpersonal communications
- Team leadership
- Problem-solving
- Decision making
Awards
- School Meal Hero Award, Re-think School Meals
- Going Green Award, Pine Jog Elementary
- LifeChanger of the Year Award, Kiwanis
Timeline
CELLAR MANAGER
The Wine Cellar Outlet
04.2021 - 08.2024
FOUNDER-NON-PROFIT
The Abbey's Angels Foundation
01.2015 - 12.2017
FOOD SERVICE AND OPERATIONS MANAGER
School District of Palm Beach County
02.2006 - 04.2021
Associate of Arts -
Palm Beach State College
Similar Profiles
Jelicia Natalia MalcolmJelicia Natalia Malcolm
Accountant at The Wine CellarAccountant at The Wine Cellar
Edward DurakEdward Durak
Owner/Senior Manager at A. Horlick Inc. DBA Harry's Wine CellarOwner/Senior Manager at A. Horlick Inc. DBA Harry's Wine Cellar
Lucas VaccaLucas Vacca
Stocker/Cashier at Gallos Wine CellarStocker/Cashier at Gallos Wine Cellar