Charlotte Phelps
Summary
Hospitality management student focused on sport and hospitality operations, with a strong commitment to guest satisfaction. Brings excellent communication skills, attention to detail, and a team-oriented mindset.
Overview
4
4
years of professional experience
Work History
Assistant Volleyball Coach
Heart of Virginia Volleyball
Madison Heights
09.2025 - Current
- Analyzed player performance and provided constructive feedback during practices.
- Collaborated with head coach to strategize game plans and tactics.
- Assisted in planning and executing practice sessions for athletes.
- Created a positive team culture through mentorship and support of players.
Fine Dining Server
The Alamite Hotel
Tuscaloosa
10.2024 - 12.2024
- Developed expertise in wine and liquor service to elevate guest dining experiences.
- Upsold food and beverage items to enhance check totals.
- Coordinated with kitchen staff to ensure timely and accurate order fulfillment.
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction.
Spa Concierge
The Woodhouse Day Spa
Gainesville
04.2022 - 07.2023
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Resolved guest inquiries and issues promptly, contributing to a seamless guest experience.
- Coordinated appointment scheduling with spa management software, optimizing client flow.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Education
Bachelor of Science - Hospitality Management
Liberty University
Lynchburg, Virginia05-2027
Bachelor of Science - Business
The University of Alabama
Tuscaloosa, Alabama12-2024
Skills
- Customer service
- Team management
- Conflict resolution
- Strategic planning
- Microsoft Office
- QuickBooks Point of Sale
- Shopify Point of Sale
- Meevo Point of Sale
Leadership Experience
- Liberty University Auto Show Team Captain, Lynchburg, Virginia, 10/1-10/18/2025.
- Panhellenic Delegate, Beta Psi Chapter of Delta Gamma Sorority, Tuscaloosa, Alabama, 10/01/2023, 11/30/2024.
- Event Co-Creator and Speaker, Come As You Are, Park Valley Church, Haymarket, Virginia, 05/01/2023.
Timeline
Assistant Volleyball Coach
Heart of Virginia Volleyball
09.2025 - Current
Fine Dining Server
The Alamite Hotel
10.2024 - 12.2024
Spa Concierge
The Woodhouse Day Spa
04.2022 - 07.2023
Bachelor of Science - Hospitality Management
Liberty University
Bachelor of Science - Business
The University of Alabama