CHARLOTTE PLATT
Brentwood,TN
Summary
Seasoned Business Account Manager with a proven track record at TDS Telecom, adept in consultative selling and account management. Excelled in driving sales strategies and fostering client relationships, achieving over 133% YTD revenue goals. Skilled in contract negotiation and customer requirements analysis, I bring a blend of technical knowledge and collaboration prowess to exceed sales targets.
Overview
38
38
years of professional experience
Work History
Business Account Manager
TDS Telecom
Mt Juliet, TN
01.2023 - Current
- Maintain sales goals and quotas monthly by performing needs analysis meeting with New and existing customer base
- Grows business within sales region by prospecting for potential new client
- Sustains long-lasting relationships with large accounts in area an insures they renew and grow current services
- Attends Chamber of Commerce meeting in sales region to network with business owners in the area
- Build relationships with order management, engineering, project consultant, and field services teams to accomplish installations within time frame set for customer
- Users Salesforce and Excel daily for order placing and organizing leads/accounts
Project Coordinator Manager
TJ MAXX Inc.
Brentwood, TN
03.2018 - 01.2023
- Responsible for overseeing and implementation of corporate mandates to all direct employees
- Promoted a highly satisfactory customer experience
- Training and coaching the Associates
- Execute and adhere to all company directives supporting Operation and Risk Assessment
- Audit and approve all applicable paperwork
- Respond appropriately to changes in direction or unexpected situations
Lead Consultant/Project Manager
TELECOM ADVOCATE CONSULTANTS
Brentwood, TN
11.2017 - 03.2018
- Company Overview: An independent telecom consulting firm serving large enterprise companies
- Responsible for meeting project commitments and deadlines while negotiating with client and telecom vendors
- Identifies billing errors, order processing errors, overcharges, tariff violations, non-compliance of contracts, overlooked rebates, unearned discounts, unclaimed recovery of funds and overpayment of taxes and surcharges
- Ensures reports for all adds, moves & changes, and disconnects are documented
- Recovers credits for overpayments
- Manages and negotiates pricing for new telecom contracts, adds, or service changes
- Facilitates the definition of service level agreements and customer requirements
- Serves as an advocate to senior executives and advocate on their behalf to vendors
- An independent telecom consulting firm serving large enterprise companies
Project Manager
SINGLE SOURCE MANAGEMENT
Nashville, TN
01.2015 - 01.2017
- Company Overview: A telecom expense management firm
- Responsible for meeting project commitments and deadlines while negotiating with client and telecom vendors
- Identifies billing errors, order processing errors, overcharges, tariff violations, non-compliance of contracts, overlooked rebates, unearned discounts, unclaimed recovery of funds and overpayment of taxes and surcharges
- Ensures reports for all moves, adds, changes, and disconnects are documented
- Recovers credits for overpayments
- Manages and negotiates pricing for new telecom contracts, adds, or service changes
- Facilitates the definition of service level agreements and customer requirements
- Serves as an advocate to senior executives and advocate on their behalf to vendors
- A telecom expense management firm
Enterprise Account Manager
XO COMMUNICATIONS
Nashville, TN
01.2011 - 01.2015
- Company Overview: Owns and operates one of the largest IP and Ethernet networks for private data networking, cloud connectivity, unified communications, and voice, Internet access, and managed services
- Maintain existing accounts and build new revenue within named account base and develop new sales opportunities with new prospects through large complex Voice, Data, Hosting, and IP products
- Gathered information on each customer’s business processes, critical success factors, and competitive standing and prepares presentations, offerings, and contract negotiations that moved the customer towards the sale
- Reviewed complex customer requirements, feasibility of intended applications, equipment configurations, required software and adequacy of implementations plans for customer needs, and provided specific solution recommendations
- Worked with internal resources (e.g., technical, engineering, customer service, and related support staff) to share information, coordinate sales and ensure end-to-end customer sales
- Owns and operates one of the largest IP and Ethernet networks for private data networking, cloud connectivity, unified communications, and voice, Internet access, and managed services
Lead Consultant
TELECOM ADVOCATE CONSULTANTS
Brentwood, TN
01.2009 - 01.2011
- Company Overview: An independent telecom consulting firm serving large enterprise companies
- Served as an advocate for clients to ensure they received the highest quality equipment and network services
- Managed a staff of two project managers and two sales professionals
- Acted as a vendor neutral partner, with no compensation from vendors, only clients
- Created projects from the point of sale to completion, including negotiation, and project management
- Drafted RFPs on the customer’s behalf
- Responsible for meeting project commitments and deadlines while negotiating with client and telecom vendors
- Identifies billing errors, order processing errors, overcharges, tariff violations, non-compliance of contracts, overlooked rebates, unearned discounts, unclaimed recovery of funds and overpayment of taxes and surcharges
- Ensures reports for all adds, moves & changes, and disconnects are documented
- Recovers credits for overpayments
- Manages and negotiates pricing for new telecom contracts, adds, or service changes
- Facilitates the definition of service level agreements and customer requirements
- Serves as an advocate to senior executives and advocate on their behalf to vendors
- An independent telecom consulting firm serving large enterprise companies
Major Account Manager
LEVEL 3 COMMUNICATIONS
Nashville, TN
01.2000 - 01.2008
- Company Overview: A Fortune 500 company that provides local, national and global communications services to enterprise, government and carrier customers
- Managed 25 major accounts that produced over $21 Million in annual revenues and marketed Local, Long Distance, Internet, and Frame Relay to medium and large size businesses, primarily within the healthcare, manufacturing, and financial industries
- Acquired new logo acquisition of fiber, SONET, Type 2, IP, VPLS, EVPL, IP-VPN, GigE, MPLS, ATM, Voice, LD, Enhanced LD, Router, Local Services, Collocation, and Disaster Recovery Plan customers through various lead generation techniques, and existing networking
- Targeted On-Net buildings, Transport, and Type 2 Access into On-Net buildings
- Specialized in the Achieved 133% YTD revenue goals for 2007
- Member of President Club
- A Fortune 500 company that provides local, national and global communications services to enterprise, government and carrier customers
WORLDCOM/MCI
Nashville, TN
01.1995 - 01.1999
- Responsible for development, coordination, promotion and implementation of voice and data services with the community (assigned territory)
- Conducted presentations within the community, established sales, developed strategies and methods to enhance public involvement resulting in sales
- I assisted in marketing and coordination of services such as T-1, DS3, OC3, OC12, Frame Relay, MPLS, ATM, LD, Enhanced LD, Router, Internet, and Disaster Recovery Plan
- Member of President Club
Senior Account Executive
BELLSOUTH | AT&T
Nashville, TN
01.1987 - 01.1994
- Company Overview: One of the seven original Regional Bell Operating Companies, prior to merging with AT&T
- Sold telecom solutions within the Real Estate vertical market and served as a trusted advisor to clients
- Organized, planned, and facilitated real estate seminars with industry specific data presentations
- Sold the most ISDN (76%) in the state of TN for 1993
- Achieve quota on an annual basis
- Member of President’s Club
- One of the seven original Regional Bell Operating Companies, prior to merging with AT&T
Skills
- Account Management
- Data-driven decision making
- Sales Strategy
- Consultative Selling
- Presentation skills
- Contract negotiation
- Customer Requirements Analysis
- Solution Recommendations
- Collaboration
- Technical knowledge
- Industry Knowledge
- Cold Calling
- Prospecting
- Reporting Tools Development
- Monthly Reporting
Selectedclientexperience
- Asurion
- Pillsbury
- Surgical Partners
- Health stream
- Mapco
- Community Health Systems (CHS)
- Premise Healthcare
- Diversicare
- Genesco
- Healthways
- FedEx
- International Paper
- Wal-Mart
- Ingram Industries
- Central Parking Systems
Telecomexperience - Skills
- Sales
- Managed Services
- Mobility Professional Services
- Software
- Hardware
- Cloud Services
- Third Party Hosting Solutions
- Internet/E-Commerce
Overallexperience - Summary
Accomplished, results-driven sales executive with 25+ years of sales experience focused on technology, driving revenue, growth and performance. Expertise in Business Development, Sales Management, Sales, and Account Management. Proven ability to work with engineers to ensure product solutions that meet or exceed customer requirements and expectations. Exceptional communicator demonstrated success building relationships within the Enterprise and SMB markets. Extraordinary ability to gain access to C-Level decision makers within any size prospect. Proven track record of consistently exceeding quota and growing client base.
Timeline
Business Account Manager
TDS Telecom
01.2023 - Current
Project Coordinator Manager
TJ MAXX Inc.
03.2018 - 01.2023
Lead Consultant/Project Manager
TELECOM ADVOCATE CONSULTANTS
11.2017 - 03.2018
Project Manager
SINGLE SOURCE MANAGEMENT
01.2015 - 01.2017
Enterprise Account Manager
XO COMMUNICATIONS
01.2011 - 01.2015
Lead Consultant
TELECOM ADVOCATE CONSULTANTS
01.2009 - 01.2011
Major Account Manager
LEVEL 3 COMMUNICATIONS
01.2000 - 01.2008
WORLDCOM/MCI
01.1995 - 01.1999
Senior Account Executive
BELLSOUTH | AT&T
01.1987 - 01.1994
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