Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Portella

Tampa,FL

Summary

Accomplished RV Park Manager at Rovers Roost, I streamlined operations and enhanced guest experiences by implementing eco-friendly practices and optimizing reservation systems. Skilled in communication and organizational abilities, I maintained high customer satisfaction and safety standards, showcasing my ability to address concerns and manage facilities efficiently. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

24
24
years of professional experience

Work History

RV Park Assistant Manager

Our Homes of America
02.2024 - 06.2024
  • Maintained clean and safe park facilities, resulting in positive feedback from guests.
  • Provided excellent customer service at entrance gates and kiosks, facilitating smooth entry for all visitors.
  • Supported maintenance staff with routine tasks, ensuring park areas remained functional and visually appealing.
  • Addressed visitor concerns promptly and professionally, maintaining a high level of customer satisfaction.

RV Park Manager

Rovers Roost
10.2021 - 01.2024
  • Streamlined maintenance processes, ensuring timely completion of tasks and maintaining a clean, safe environment for guests.
  • Optimized reservation system to enhance guest experience and maximize available spaces efficiently.
  • Established strong relationships with local businesses, promoting the RV Park as a preferred destination in the area.
  • Implemented eco-friendly practices within park operations, reducing environmental impact while maintaining high-quality guest experiences.
  • Improved park safety by conducting regular inspections and addressing potential hazards promptly.
  • Implemented preventative maintenance programs that extended the lifespan of facilities equipment while minimizing downtime due to breakdowns.

Pharmacy Technician Trainee

Star Drug Store
04.2016 - 03.2019
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Hotel Manager

Peppermill Hotel & Casino
02.2000 - 04.2016
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided services efficiently and with high level of accuracy.
  • Provided exceptional service and assistance to guests upon check-in.

Education

High School Diploma -

Kelly Walsh High School
Casper, WY
06.1983

Skills

  • Communication and Interpersonal Skills
  • Organizational abilities
  • Public Safety Awareness
  • Conflict resolution techniques
  • Visitor Assistance Proficiency
  • Incident Reports
  • Park equipment maintenance
  • Visitor relations

Timeline

RV Park Assistant Manager

Our Homes of America
02.2024 - 06.2024

RV Park Manager

Rovers Roost
10.2021 - 01.2024

Pharmacy Technician Trainee

Star Drug Store
04.2016 - 03.2019

Hotel Manager

Peppermill Hotel & Casino
02.2000 - 04.2016

High School Diploma -

Kelly Walsh High School

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Charlotte Portella