Charlotte Raclaw
Kenosha,WI
Summary
Dynamic and customer-focused professional with experience at Paielli's Bakery, excelling in cash handling and providing exceptional service. Proven ability to enhance sales through effective communication and attention to detail, while maintaining a clean and organized environment. Recognized for training new staff and fostering teamwork to achieve operational excellence.
Experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds.
Overview
2
2
years of professional experience
Work History
Pool Attendant
City of Kenosha
06.2025 - Current
- Collect and accurately process pool admission fees and locker rentals.
- Operate cash registers, handle cash, and provide correct change.
- Provide excellent customer service by answering questions, assisting patrons, and addressing complaints.
- Monitor and enforce basic pool rules when near concession or entry areas.
- Collaborate with pool staff and supervisors to ensure smooth daily operations.
- Perform light cleaning tasks such as wiping counters, sweeping, or taking out trash.
- Carry out additional tasks as assigned by supervisors.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
Bakery Clerk
Paielli's Bakery
02.2023 - Current
- Greeted and assisted customers with friendly, personalized service, answering product questions and providing recommendations.
- Took and processed special orders for cakes, pastries, and breads while ensuring accuracy and customer satisfaction.
- Operated cash register and POS system, handling cash, credit, and digital transactions with accuracy.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Arranged bakery displays to showcase baked goods, cakes, and pies, boosting visual appeal and driving product sales.
- Maintained bakery cases and shelves by restocking, rotating products (FIFO method), and ensuring freshness.
- Followed food safety guidelines and sanitation practices, keeping counters, display cases, and work areas clean and organized.
- Used product knowledge to upsell complementary bakery items and increase sales.
- Communicated with team members and bakers to relay customer feedback, inventory needs, and order requirements.
- Performed physical tasks, including lifting trays and supplies, and worked efficiently in a fast-paced environment.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
No Degree -
Harborside Academy
Kenosha, WI09.
Skills
- Customer Service & Relationship Building: Deliver friendly, personalized service and resolve customer concerns professionally
- Cash Handling & POS Operation: Accurately process payments, give correct change, balance cash drawers, and operate POS systems
- Product Merchandising & Display Design: Arrange and present bakery goods to enhance visual appeal and drive sales
- Food Safety & Sanitation Compliance: Maintain cleanliness, follow proper food handling, and adhere to safety regulations
- Packaging & Presentation: Package customer purchases with care to prevent damage and ensure an attractive presentation
- Staff Training & Team Collaboration: Train new employees, share best practices, and work effectively as part of a team
- Time Management & Multitasking: Manage multiple tasks in a fast-paced environment while staying organized
- Inventory Management: Rotate stock (FIFO), track product freshness, and restock displays as needed
- Attention to Detail: Ensure accuracy in transactions, labeling, and product quality
- Communication Skills: Clearly convey information to customers, team members, and management
- Equipment Operation: Operate cash registers, phones, bakery tools, and basic office equipment
- Physical Stamina: Stand for long periods, lift trays/supplies (up to 25–50 lbs), and work efficiently on your feet
Timeline
Pool Attendant
City of Kenosha
06.2025 - Current
Bakery Clerk
Paielli's Bakery
02.2023 - Current
No Degree -
Harborside Academy
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