Charlotte Rakay
Butler,NJ
Summary
Dedicated and results-oriented Senior Client Service Associate with 17 years of experience in providing exceptional client service and operational support within the financial services industry. Proficient in managing client relationships, executing financial transactions and facilitating account administration. Committed to upholding compliance standards and ensuring the highest level of client satisfaction.
Overview
18
18
years of professional experience
Work History
Senior Client Associate
GREENBERG AND RAPP FINANCIAL GROUP
04.2022 - 03.2024
- Provided administrative support for high-net-worth clients of founding partners and managing director
- Collaborated with Para Planners in determining best course of action for transferring accounts (ACAT) in from contra firms and 401K plan rollovers
- Responsible for coordinating account wires, exchanges, transfers and check requests
- Directed and worked with member firm in processing complex nonresident alien death distributions, estate settlements and stock certificate transfers
- Daily independent account maintenance, including but not limited to, asset movement, trouble shooting, trading support, RMD's for various IRA accounts, compliance issues and annuities
- Processed and verified all new account applications and documents.
- Achieved high levels of client retention through dedicated account management and personalized attention to individual needs.
- Managed a diverse portfolio of clients, ensuring timely and accurate reporting on account activities.
- Optimized internal processes for client onboarding, expediting the integration of new customers into our services.
Trust Senior Associate (TSA)
BANK OF AMERICA
09.2021 - 04.2022
- Provided support to Senior Trust Officers in tracking confirmations and audit transactions according to policy
- Coordinated internal delivery of trust services through appropriate channels within Fiduciary Services and/or Trust Operations groups
- Actively participated in organizational development initiatives like workshops
- Prepare and authorize bank and trust wires while maintaining meticulous record keeping
- Assist in receipt and disbursement preparation
- Complex party maintenance Administrative Review (IM&T) Transaction Processing and Management Money Movement
- Process GL correcting entries for miscoding.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Senior Client Associate
WELLS FARGO ADVISORS
08.2010 - 09.2021
- Supported four Financial Advisors (FAs) with diversified books ranging from managed accounts to estate planning
- Generated new business opportunities by nurturing long-term relationships with key clients
- Mentored junior associates, fostering professional development and improving overall team performance
- Opening and maintaining several Non-Resident Alien Accounts (NRA) or international accounts
- Handle account maintenance and compliance for ACAT (transfers), journals, IRA maintenance, etc., as well as annuity transitions, managed accounts
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution
- Managed a diverse portfolio of clients, ensuring timely and accurate reporting on account activities.
- Developed customized solutions for clients, resulting in increased customer loyalty and repeat business.
Assistant to Producing Branch Manager, Office Administrator/Sr. Client Associate
WELLS FARGO ADVISORS
01.2015 - 02.2019
- Provided administrative support to the Branch Manager and assigned Financial Advisors while primary contact for operational and administrative activities in the branch within centralized operations and compliance structure
- Responsible for maintenance of branches correspondence files, including audit preparation
- Interacted with the Main Office (Hub) in the Market/Complex to facilitate local operational and administrative functions as required by the Market/Complex Operations and Administration teams
- Right hand to Branch Manager and Facilitator to the office
- Developed customized solutions for clients, resulting in increased customer loyalty and repeat business
- Supported four seasoned Financial Advisors in addition to Branch Manager's book
- Achieved high levels of client retention through dedicated account management and personalized attention to individual needs
- Successfully transitioned producing manager's book from contra firm coordinated from inside branch without assistance from the central ACAT team
- In charge of tracking all CE as proxy for Branch Manager and in coordination with PCG Market Admin Manager
- Managed flow of information/correspondence to staff, CAs and FAs according to compliance guidelines
- Management of duties including coordinating the work of clerical and other administrative employees to ensure deliverables are met and ensuring that everything is in place for the area to function smoothly
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
Client Associate
MERRILL LYNCH
08.2006 - 02.2008
- Supported eight Financial Advisors/CFPs, four of which were established FAs, two with high volume productions (2MM +) Multi tasked at an advanced level for account operations in an extremely diversified environment including operations, client communication and overall FA support
- Transitioned other high level Financial Advisors from contra firms into Merrill Lynch, which required a tremendous amount of coordination, planning, and delegation
- Handled sensitive information with discretion, adhering to strict confidentiality guidelines and policies established within the organization
- Enhanced client satisfaction by addressing inquiries and resolving issues in a timely manner
- Organized meetings between clients and financial advisors for regular updates on portfolio performance or strategy adjustments as needed.
Education
Bachelor of Science - Business Administration/Marketing
Rowan University
Glassboro, NJSkills
- Client First
- Problem-Solving Aptitude
- Interpersonal Skills
- Exceptional Follow-Up Skills
- Relationship Building
- Team Collaboration
- Training and mentoring
- Policy compliance
Recognition
- Excellence First Award, 2018, WFA, Wayne Branch
- WFA Regional Team Member of the Month, 2017, WFA, Two times in one year
- WFA, PCG, Service Distinction Award, 04/01/16
Additional Information
Software: Netx360+, SmartStation, LPL, CRM software
Timeline
Senior Client Associate
GREENBERG AND RAPP FINANCIAL GROUP
04.2022 - 03.2024
Trust Senior Associate (TSA)
BANK OF AMERICA
09.2021 - 04.2022
Assistant to Producing Branch Manager, Office Administrator/Sr. Client Associate
WELLS FARGO ADVISORS
01.2015 - 02.2019
Senior Client Associate
WELLS FARGO ADVISORS
08.2010 - 09.2021
Client Associate
MERRILL LYNCH
08.2006 - 02.2008
Bachelor of Science - Business Administration/Marketing
Rowan University
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