Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Charlotte Roberts

Wirral, Merseyside,CA

Summary

Motivated Undergraduate University student currently majoring in Criminology and Sociology, furthering legal knowledge to work towards my aspiring field of Criminal Justice. Driven to work hard, obtain excellent teamwork as well as independent skills, reliable and dedicated with a positive approach in everything I do.

Overview

5
5
years of professional experience

Work History

Customer Service Assistant

Yogibare
07.2020 - 08.2023
  • Provided exceptional service to dine in and takeout customers with an enthusiastic attitude
  • Worked cohesively with a team in a fast paced environment, maintaining efficient service.
  • Processed card and cash payments accurately, demonstrating attention to detail and trustworthiness.
  • Trained new hires on company policies and procedures.
  • Assisted in planning and executing events in an organized manner.
  • Managed 20+ incoming calls each day with utmost professionalism and knowledgeable service.

Sales Assistant

Clarks
05.2019 - 09.2019
  • Assisted customers in making informed decisions by offering detailed product knowledge.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Helped customers make informed decisions by offering detailed product knowledge and comparisons.
  • Boosted store revenue through upselling and building customer loyalty and retention.
  • Assisted customers with prompt and polite support in person and via telephone.

Salon Assistant

Karamel Hair & Beauty Salon
05.2018 - 09.2018
  • Improved efficiency by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
  • Contributed to a positive work atmosphere by fostering strong relationships among team members through open communication and teamwork.
  • Maintained an organized environment by managing supplies and restocking when necessary.

Education

Bachelor of Arts - Criminology And Sociology

Liverpool John Moores University
Liverpool
06.2025

Exchange Year -

Southern Connecticut State University
Connecticut, USA
05.2024

Skills

  • Goal-oriented mindset
  • Interpersonal and Social skills
  • Critical Thinking
  • Analytical Skills
  • Networking
  • Proffesional Ethics

Awards

  • Deans List - Awarded at Southern Connecticut State University for achieving a GPA of 3.8.
  • Employee of the month - Awarded at Yogibare for outstanding performance.
  • Bronze and Silver Duke of Edinburgh.

Timeline

Customer Service Assistant

Yogibare
07.2020 - 08.2023

Sales Assistant

Clarks
05.2019 - 09.2019

Salon Assistant

Karamel Hair & Beauty Salon
05.2018 - 09.2018

Bachelor of Arts - Criminology And Sociology

Liverpool John Moores University

Exchange Year -

Southern Connecticut State University

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Charlotte Roberts