Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Bartender

Charlotte Rousan

Apache Junction,AZ

Summary

Dynamic bar professional with extensive experience at Pourmasters, excelling in efficient multitasking and customer service. Proven ability to enhance guest satisfaction through high-quality beverage preparation and effective teamwork. Recognized for maintaining cleanliness and organization while training new staff, contributing to a welcoming atmosphere and streamlined operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barback

Pourmasters
10.2021 - Current
  • Assisted bartenders in preparing and serving beverages efficiently during peak hours.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
  • Stocked and replenished supplies, including glassware and garnishes, to support service operations.
  • Supported inventory management by tracking stock levels and assisting with ordering processes.
  • Collaborated with team members to enhance customer experience through prompt service delivery.
  • Established rapport with patrons, contributing to a welcoming atmosphere at the bar.
  • Executed opening and closing procedures, maintaining operational standards throughout shifts.
  • Adapted quickly to changing demands in a fast-paced environment while maintaining service quality.
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Replaced empty kegs and soda syrups.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Assisted in setting up and breaking down bar area for special events.
  • Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
  • Delivered food to customers at bar and tables.
  • Learned how to make wide variety of mixed drinks.
  • Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
  • Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
  • Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
  • Greeted customers and provided friendly, knowledgeable service.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
  • Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
  • Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
  • Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
  • Checked ID cards and verified bar guests were of legal age.
  • Ensured proper storage conditions were met for both perishable and non-perishable items to meet food safety standards.
  • Operated POS system to collect payments from customers.
  • Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
  • Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
  • Contributed to increased sales by effectively upselling menu items when appropriate.
  • Decreased wait times for guests by quickly clearing tables and resetting them for new arrivals.
  • Improved team morale, trained new barbacks on proper techniques and bar procedures.
  • Ensured optimal cleanliness, sanitized bar surfaces, and washed glassware to maintain hygienic environment.
  • Maintained strict adherence to legal and safety regulations, ensuring safe drinking environment.
  • Contributed to creating seasonal drink menus by providing feedback on popular customer choices.
  • Improved drink preparation times, pre-mixed popular cocktail bases before peak hours.
  • Increased customer satisfaction by quickly clearing tables and ensuring welcoming atmosphere.
  • Reduced operational costs, implemented recycling program for bottles and cans.
  • Reduced service times, efficiently managed dishwasher during high-volume periods.
  • Reduced waste, monitored and recorded spoilage of perishables, ensuring efficient use of resources.
  • Facilitated smooth workflow by organizing bar layout for easy access to frequently used bottles and tools.
  • Optimized storage solutions, rearranged liquor shelves for better space utilization.
  • Streamlined communication, acted as liaison between bar and kitchen staff to ensure timely order fulfillment.
  • Supported inventory management, monitored stock levels, and alerted management to low supplies, preventing stockouts.
  • Enhanced bar efficiency by restocking all necessary bar supplies, including liquors, fruits, and ice, before and during service hours.
  • Enhanced team efficiency, coordinated with bartenders to anticipate needs and prepare for upcoming events.
  • Enhanced beverage service, assisted in developing streamlined system for tracking and replacing kegs.
  • Streamlined bar operations, prepared garnishes for drinks ahead of busy periods.
  • Ensured customer satisfaction, promptly addressed and resolved any complaints related to bar area.
  • Promoted to lead barback after demonstrating exceptional work ethic and mastery of bar operations.
  • Assisted bartenders in creating complex cocktails, speeding up service delivery during peak hours.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted with bussing tables and cleaning up spills.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Monitored dining room inventory and replenished as necessary.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Assisted wait staff with timely food delivery and guest requests.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Processed payments for orders and provided customers with change.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Established rapport with customers by providing friendly and attentive service.
  • Engaged in suggestive selling and other sales techniques.
  • Arranged tables and chairs for special occasions and events.
  • Provided attentive service and proactively assessed guest needs.
  • Greeted customers and provided menus upon arrival to dining room.
  • Assisted customers with carry-out service.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Offered product samples, answered questions and helped customers find items.

Bartender

Pourmasters
10.2021 - Current
  • Learned bar safety protocols and hygiene standards to maintain a clean work environment.
  • Assisted in preparing and serving beverages to enhance customer experiences.
  • Familiarized with drink recipes and ingredients to ensure accurate order fulfillment.
  • Collaborated with team members to streamline service during peak hours for improved efficiency.
  • Developed strong communication skills by engaging with customers and responding to inquiries.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Practiced cash handling procedures, ensuring accuracy during transactions and tips distribution.
  • Maintained inventory levels by monitoring stock and assisting in replenishment efforts.

Education

High School Diploma -

Skills

  • Efficient multitasking
  • Cleaning and sanitation
  • Cleanliness maintenance
  • Flexible schedule
  • Stock rotation
  • Cleaning proficiency
  • Facility cleaning
  • Glassware organization
  • Waste reduction
  • Glass collection
  • Supply replenishment
  • Basic mixology
  • Bussing tables
  • Ice replenishment
  • Fast-paced environment
  • Garnish preparation
  • Menu design
  • Clearing tables
  • Bar organization
  • Ice restocking
  • Beer keg installation
  • Spirits restocking
  • Dishwashing and sanitization
  • Bartender backup
  • Bar supply replenishment
  • Product delivery management
  • Keg replacements
  • Equipment handling
  • Bartender support
  • Ice and keg replenishment
  • Glass washing
  • Attention to detail
  • Time management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Safe food handling
  • Team leadership
  • Service bar restocking
  • Clear communication
  • Guest service
  • Decision-making
  • Computer skills
  • Language fluency
  • Quality assurance
  • Safety awareness
  • POS system operation
  • Conflict resolution
  • Relationship building
  • Cleaning
  • Table bussing
  • Beer keg replacement
  • Ordering procedures
  • Beverage preparation
  • Table setup
  • Food running
  • Supply restocking
  • Task prioritization
  • Customer relations
  • Complaint handling
  • Kitchen communication
  • Food safety
  • Timely food delivery
  • Employee training
  • Table clearing
  • Cash register operation
  • Quality control
  • Kitchen operations
  • Table setting
  • Performance improvement
  • Food processing
  • Wait staff support
  • Garnishing
  • Payment processing
  • Menu memorization
  • Menu recommendations
  • Dining room organization
  • Beverage making and delivery
  • Cross-selling and upselling
  • Place settings
  • Excellent communication
  • Table layout
  • Cafeteria equipment operations
  • Team building
  • Catering experience
  • Teamwork
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Customer satisfaction
  • Customer service excellence
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Cash handling
  • Customer engagement

Accomplishments

I have a food handler certification and title 4 on and off premises certification as well has a mixology certification

Certification

Food handlers title 4 on and off premises certification as well has a mixology certification

Timeline

Barback

Pourmasters
10.2021 - Current

Bartender

Pourmasters
10.2021 - Current

High School Diploma -

Similar Profiles

CREATE PROFILE
Charlotte Rousan