Charlotte Sargent

Front Desk Medical Receptionist

Dr. Nelson Waldman[ Dec]

01.1990 - 06.1995

Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
Improved office efficiency by organizing and maintaining accurate patient files and records.
Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Contributed to a positive work environment through effective communication with colleagues and supervisors.
Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
Provided administrative support to medical staff, assisting with various clerical tasks as needed.
Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
Checked patient insurance, demographic, and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.
Helped patients complete necessary medical forms and documentation.
Organized paperwork such as charts and reports for office and patient needs.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Completed clerical duties and tasks for clinic administration.
Transcribed phone messages and relayed to appropriate personnel.
Maintained current and accurate medical records for patients.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Completed patient referrals to other medical specialists.
Supported office staff and operational requirements with administrative tasks.
Invoiced patients accurately in line with charging guidelines.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Processed medical insurance claims and payments.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Assisted with medical coding and billing tasks.
Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Managed office bookkeeping with insurance billing and patient payments.
Placed new supply orders, managed inventory and restocked clerical spaces.

Summary

Overview

Work History

Lifeskills Para

Front Desk Medical Receptionist

Education

High School Diploma -

Skills

Timeline

Lifeskills Para

Front Desk Medical Receptionist

High School Diploma -

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