Charlotte Schock
San Rafael,CA
Summary
Safety-focused Senior Lifeguard with experience in lifeguarding and educational support. Expertise in conflict resolution and communication enhances team dynamics and operational efficiency. Proven leadership in maintaining safety protocols, fostering positive relationships, and delivering exceptional guest experiences in a secure environment.
Overview
3
3
years of professional experience
Work History
Senior Lifeguard
Mill Valley Community Center
Mill Valley, California
07.2023 - Current
- Supervised pool activities, ensuring participant safety and strict adherence to protocols, contributing to a secure environment.
- Trained new lifeguards on emergency protocols and rescue techniques.
- Oversaw on-duty lifeguards, ensuring compliance with all safety regulations.
- Coached, mentored, and trained team members to improve their job performance.
- Participated in training sessions for new hires and ongoing professional development.
- Cultivated positive relationships with swimmers, enhancing overall guest experience and satisfaction.
- Enforced customer service standards and effectively resolved customer issues, maintaining high-quality service.
- Observed daily staff activities to ensure compliance with protocols. and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during periods of organizational change or crisis.
- Led team meetings to continuously improve performance.
- Maintained cleanliness of locker rooms, bathrooms, decks, and other areas.
Teacher's Assistant and Tutor
Ross Bridges
Ross, California
08.2024 - 01.2025
- Supported students with core concept review through one-on-one and small-group tutoring.
- Monitored student progress and reported observations to lead teachers.
- Assisted teachers by setting up classroom activities and supporting lesson delivery.
- Helped build a positive classroom environment through consistent encouragement and student support.
- Prepared lesson materials, bulletin board displays, and demonstration items for classroom setup.
- Led tutoring sessions that supported student understanding and retention.
- Reviewed student progress through assessments and provided constructive feedback.
- Applied study strategies that improved exam readiness.
- Adjusted teaching methods to match individual learning styles and preferences.
Education
In Progress - Business Administration
College of Marin
Greenbrae, CA09-2026
Skills
- Emergency response expertise and training
- Safety training
- Safety protocols
- Team leadership and management
- Activity supervision
- Training and development
- Customer service excellence
- Conflict resolution
- Adaptability in crisis
- Communication skills
Timeline
Teacher's Assistant and Tutor
Ross Bridges
08.2024 - 01.2025
Senior Lifeguard
Mill Valley Community Center
07.2023 - Current
In Progress - Business Administration
College of Marin