Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Schroeser

Marshfield,MO

Summary

Accomplished Benefit Program Technician with a proven track record at the State of Missouri, enhancing client-agency communication and policy development. Expert in benefits administration and policy interpretation, coupled with exceptional verbal and written communication skills. Demonstrated ability to offer empathetic support and drive improvements in benefit programs, showcasing strong analytical abilities and a results-driven approach.

Overview

8
8
years of professional experience

Work History

Benefit Program Technician

State Of Missouri
09.2021 - 07.2024
  • Provided exceptional customer service during interactions with applicants in-person or via phone/email communications, ensuring a positive experience for each individual.
  • Improved communication between clients and agencies by developing clear and concise written correspondence.
  • Supported clients through difficult life changes by offering empathy, understanding, and knowledgeable guidance regarding available benefit programs.
  • Contributed to policy development for the improvement of current benefit programs based on practical experience dealing with clients'' needs directly.

SOSA

Rose International (State of Missouri)
08.2016 - 09.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Newton County High
Covington, GA

Skills

  • Strong analytical skills
  • Benefits Administration
  • Policy Interpretation
  • Verbal and written communication

Timeline

Benefit Program Technician

State Of Missouri
09.2021 - 07.2024

SOSA

Rose International (State of Missouri)
08.2016 - 09.2021

Newton County High

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Charlotte Schroeser