Charlotte Semyck
Tucson,AZ
Summary
Skilled Golf Pro Shop Assistant with background in customer service, merchandise management, and golf operations. Strong ability to build relationships with customers while providing top-notch service. Highly skilled in organizing and managing pro shop inventory, coordinating golf events, offering golf instruction, and maintaining clean and organized shop environments. Previous roles demonstrated significant improvement in customer satisfaction levels and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Golf Pro Shop Assistant
Bowescreekcc
Elgin, IL
05.2023 - Current
- Greeted customers and answered their questions regarding the golf course and pro shop.
- Assisted in stocking shelves with new merchandise, such as golf clubs and apparel.
- Processed payments for green fees, cart rentals, and other services rendered.
- Assisted customers in selecting appropriate equipment for their skill level.
- Performed light cleaning duties within the pro shop area on a daily basis.
- Maintained records of customer purchases and tracked member loyalty points.
- Managed tee times and reservations for members and guests of the facility.
- Handled incoming phone calls from current or prospective members of the facility.
- Operated cash register accurately and efficiently to complete transactions quickly.
- Reconciled receipts against sales reports on a daily basis to verify accuracy.
- Resolved customer issues courteously while maintaining a professional demeanor.
- Processed rental returns or merchandise return transactions and issued proper credit.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Cart and Range Attendant
Bowescreekcc
Elgin, IL
09.2020 - Current
- Greeted customers upon arrival to the driving range and provided them with rental clubs if needed.
- Ensured that all equipment was properly functioning before allowing customers to use it.
- Inspected golf carts for any damages or malfunctions prior to renting out to guests.
- Responded promptly to customer inquiries regarding products, services, and prices offered at the facility.
- Created a welcoming environment by engaging guests in friendly conversations about their experience at the facility.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Checked and restocked inventory shelves with range balls, tees, and other golf supplies.
Front Desk Receptionist
Elite Academy of Dance
South Elgin, IL
08.2021 - 07.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
Bachelor of Science - Physiology And Medical Sciences
University of Arizona
Tucson, AZ05-2026
Skills
- POS System Operation
- First Aid Training
- Customer Assistance
- Communication abilities
- Payment Processing
- Adaptability
- Reliable and Responsible
- Professionalism
Certification
- CPR and AED certified through American Heart Association
Affiliations
- Member of Pi Beta Phi Fraternity for Women
- Member of Pre-Physicians Assistant Honorary
Accomplishments
- Dean's List awards throughout my time so far at the University of Arizona
References
References available upon request.
Timeline
Golf Pro Shop Assistant
Bowescreekcc
05.2023 - Current
Front Desk Receptionist
Elite Academy of Dance
08.2021 - 07.2022
Cart and Range Attendant
Bowescreekcc
09.2020 - Current
- CPR and AED certified through American Heart Association
Bachelor of Science - Physiology And Medical Sciences
University of Arizona
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