Charlotte Shoemake
Moore
Summary
Dynamic Administrative Assistant with proven expertise at Bob Moore, excelling in customer service and data management. Recognized for enhancing team productivity through effective communication and meticulous record-keeping. Adept at streamlining processes and fostering positive workplace culture, ensuring seamless operations and strong client relationships. Tech-savvy and a dedicated team player.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Bob Moore
04.1992 - 12.2012
- Handled incoming calls, facilitated communication within the team and welcomed guests.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Education
CNA - CNA
OSU
Nw 10th04.2019
Brazoswood
Lake Jackson, TX05.1988
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Database entry
- Dedicated team player
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Filing and data archiving
- Invoice processing
- Mail handling
- Documentation and reporting
- Meticulous attention to detail
- Document management
- Data management
- Data collection
- Multi-line phone systems
- Resourceful
- Records administration
- Tech-Savvy
- Event coordination
- Confidential document control
- Documentation and control
- Spreadsheet development
- Internal communications
- Schedule management
- Internet research
- Bookkeeping
- Purchase orders organization
- Account management
- Employee timesheet processing
- Training and coaching
- Account reconciliation
- Payroll and budgeting
- Accounting support
- Inventory systems
- Office equipment maintenance
- Team bonding
- Strategic planning
Certification
CNA
Timeline
Administrative Assistant
Bob Moore
04.1992 - 12.2012
CNA - CNA
OSU
Brazoswood
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