Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charlotte Smith

Henderson,NV

Summary

Detail oriented Customer Support and Administrative Specialist with a strong background in real estate coordination, front desk operations, and high volume hospitality service. Excellent communication skills, accurate typing (40 WPM), and experience managing schedules, client records, and daily operations. Eager to bring proven customer service and organizational skills to a remote work environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Life realty
Henderson , Nv
01.2025 - Current
  • Assisted clients in buying and selling residential properties.
  • Utilized CRM software to track leads and manage client interactions efficiently.
  • Coordinated property showings and open houses for potential buyers.
  • Utilized real estate software to manage listings and client information.
  • Responded promptly to client inquiries via phone or email.

Hospitality Service Specialist

Rhino lounge/restaurant
Las Vegas, Nevada
01.2019 - 12.2024
  • Resolved customer complaints promptly to ensure a positive dining experience.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized CRM software to track interactions and maintain customer records effectively.
  • Monitored inventory levels for parts used in service operations to ensure sufficient stock is available at all times.
  • Processed payments for services rendered accurately and efficiently.

Lash Bar Administrative Assistant

Amazing Lash Studio
Fort Lauderdale, Florida
02.2017 - 11.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Implemented a new CRM system to track client interactions, improving response times and client satisfaction.

Education

High School Diploma -

South Plantation High School
Plantation, FL
05-2017

Skills

  • Customer service
  • Active listening
  • Data entry
  • Computer proficiency
  • Conflict resolution
  • Professional telephone demeanor
  • Administrative support
  • Customer relationship management (CRM)
  • Friendly, positive attitude
  • 34-40 WPM

Certification

  • Real estate license

Timeline

Real Estate Agent

Life realty
01.2025 - Current

Hospitality Service Specialist

Rhino lounge/restaurant
01.2019 - 12.2024

Lash Bar Administrative Assistant

Amazing Lash Studio
02.2017 - 11.2018

High School Diploma -

South Plantation High School

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