Charlotte Smith
Sundays Sun Spa Shop
Poquoson,VA
5
years of professional experience
Ambitious Business Management student with a Health & Medical Studies minor and experience in sales and customer service. Demonstrates strong communication and relationship-building skills, with a focus on medical and healthcare sales. Pursuing internship opportunities to apply knowledge in sales and business development within the healthcare sector.
Work History
Sales Consultant
6 Months- Assisted customers in selecting spa products and services tailored to individual needs.
- Conducted product demonstrations to enhance customer understanding and engagement.
- Maintained up-to-date knowledge of industry trends and new product offerings.
- Managed inventory levels, ensuring availability of popular items for customers.
Waitress
8 Months- Provided excellent customer service in fast-paced dining environment.
- Accurately took and processed customer orders using point-of-sale system.
- Maintained cleanliness and organization of dining area and service stations.
Lifeguard
2 Years 2 Months- Responded promptly to emergencies, providing first aid and rescue assistance as needed.
- Responded promptly to emergencies, providing first aid and rescue assistance.
- Educated patrons on pool rules and safety protocols to promote a secure environment.
Insurance Customer Service Representative
7 Months- Assisted clients with claims processing and status updates.
- Educated customers on insurance products to enhance satisfaction and retention.
- Managed customer inquiries regarding policy details and coverage options.
- Resolved escalated issues through effective communication and problem-solving techniques.
Pool Technician
3 Months- Conducted regular pool water testing to ensure chemical balance and safety standards.
- Performed routine maintenance, including cleaning filters and skimming debris from pool surfaces.
- Enhanced customer satisfaction by providing timely service and addressing client concerns promptly.
School Counselor
7 Months- Developed and implemented individualized counseling plans for students' academic and emotional needs.
- Developed and implemented individualized behavior plans to assist students with achieving academic and behavioral goals.
Education
BBA - Business Management
- Minor: Health Wellness & Medical Studies
- Dean's List [Fall 2024, Spring 2025, Fall 2025, Spring 2026]
- 3.8 GPA
- Phi Mu Member
- Women In Business Member
High School Diploma
Skills
Client relations
Sales techniques
Multitasking ability
Task prioritization
Part 1: Initial Class Participation Goals
- Directions: The first two goals related to attendance and preparation are set by me so you can get the most out of this class. For these two, you should describe an “achievement plan” indicating at least one concrete action you will take to achieve it. The next set of goals are for you to set. You will assess yourself midway and at the end of the semester in relation to all goals. Your honest assessment will be incorporated into your final participation grade.
- Skill 1: Attendance
- Goal: On-time and complete attendance at all classes unless you have a valid reason for being absent/late/leaving early. This reason should be communicated to Dr. Bromley-Trujillo before the start of class (if possible).
- Score: On a scale from 1-5 with 1 being needs a lot of improvement and 5 being excellent
- You will score yourself midway and towards the end of the semester/NOT now
- What actions will you take to achieve this goal? Please describe at least one concrete action you will take to attend all classes possible and arrive on time. Write your achievement plan now
- Achievement Plan: Set an alarm to make it to class. Do the readings before class to be prepared.
- Skill 2: Preparation
- Goal: All readings should be completed before coming to class, with notes you can refer to in class.
- What actions will you take to achieve this goal? Please describe at least one concrete action you will take to do all of the readings before coming to class. Write your achievement plan now
- Achievement Plan: Make a chunk of time every week dedicated to doing the readings for this class.
- Skill 3: Class participation
- Set 3 concrete, achievable goals for yourself as it relates to these skills to work on this semester. Check THREE boxes only unless you want to be assessed on multiple goals in this area.
- Goals:
- I will speak approximately ___ time(s) each class in full class discussion (make sure to fill in the blank).
- I will focus my full attention on each class and not use my phone/laptop/device for non-class things.
- I will regularly participate in each small group discussion.
- I will take the lead at least ___ time(s) in small group discussion (make sure to fill in the blank).
- I will ensure that my small group is always on task during small group discussion.
- What actions will you take to achieve these goals? Please describe at least one concrete action you will take to achieve the goals you have set for yourself. Write your achievement plan now
- Achievement Plan: I will move my phone/computer during class so I don't get distracted, so I am able to fully pay attention and able to participate.
- Skill 4: Outside of class participation
- Set at least 1 concrete, achievable goal for yourself related to this skill to work on. Check ONE box only unless you want to be assessed on multiple goals in this area.
- Goal:
- I will attend office hours ___ times this semester (make sure to fill in the blank).
- I will use the Writing Center ___ time(s) this semester for the course paper.
- I will form a study group with others in the class that meets at least ___ times during the semester (fill in the blank with how often the group will meet)
- What actions will you take to achieve this goal? Please describe at least one concrete action you will take to achieve the goal you have set for yourself. Write your achievement plan now
- Achievement Plan: I will make sure to go to the library frequently to be comfortable writing and asking for help.
Timeline
Sales Consultant
Sundays Sun Spa Shop
04.2026 - CurrentRead More
Waitress
Vinnys Pizziaria
08.2025 - 04.2026Read More
Insurance Customer Service Representative
State Farm
10.2023 - 05.2024Read More
Lifeguard
Poquoson Pool
06.2023 - 08.2025Read More
Pool Technician
Serenity Pool And Spa
05.2022 - 08.2022Read More
School Counselor
YMCA
10.2021 - 05.2022Read More
Christopher Newport University
BBA from Business Management
Read More
Poquoson Highschool
High School Diploma
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