Charlotte Spain
Santa Nella Village,CA
Summary
Managed high-volume loans in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
6
6
years of professional experience
Work History
Consumer Loan Processor
Patelco Credit Union
09.2021 - 02.2023
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
Mortgage Loan Closer
Patelco Credit Union
12.2020 - 09.2021
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Reviewed loan files and updated to match current standards.
- Provided highest level of service and support to customers, closing agents and realtors.
- Compiled closing packages for drafting and presentation accuracy.
Hotel Front Desk Agent
Fairfiield By Marriott
04.2019 - 07.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Desk Agent
Four Points By Sheraton North East
05.2018 - 12.2018
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Issued room keys to guests upon check-in and answered questions regarding the proper use
- Acquired in-depth knowledge of the surrounding area to offer guests with information about dining options, entertainment, and shopping activities
Clothing Stylist
Dress Barn / Dress Barn Woman/ Ascena Retail Group
10.2016 - 06.2018
- Greeted all clients with a warm smile and asked open-ended questions to better understand their individual needs.
- Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized
- Cultivated lasting relationships with clients through one-on-one interactions in the store environment.
- Cross-sold jewelry, shoes, hats, and other accessories that would complete an outfit or boost a new wardrobe.
- Drove brand awareness by organizing display setups and assisting in merchandising.
Education
No Degree - Business Administration
Saint Joseph University
Philadelphia, PAHigh School Diploma -
William Penn High School
Philadelphia, PACertificate of Completion - Front Office Operations
American Hotel And Lodging Institute
Philadelphia, PA03.2018
Skills
- Dedicated Work Ethics
- Customer Service
- File Management
- Data Entry
- Application Reviews
- Lending Software Systems
- Loan Closing
- Closing Documentation
- Microsoft Office
- Outlook
Timeline
Consumer Loan Processor
Patelco Credit Union
09.2021 - 02.2023
Mortgage Loan Closer
Patelco Credit Union
12.2020 - 09.2021
Hotel Front Desk Agent
Fairfiield By Marriott
04.2019 - 07.2021
Front Desk Agent
Four Points By Sheraton North East
05.2018 - 12.2018
Clothing Stylist
Dress Barn / Dress Barn Woman/ Ascena Retail Group
10.2016 - 06.2018
No Degree - Business Administration
Saint Joseph University
High School Diploma -
William Penn High School
Certificate of Completion - Front Office Operations
American Hotel And Lodging Institute
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