Charlotte Stier
Lakeside,CA
Summary
Hardworking and collaborative employee with strong customer service, and time management abilities. Strong work ethic, adaptability, and effective communication skills. Dependable and detail oriented to manage multiple tasks and priorities. Flexible team player with skillset to streamline operations from within.
Overview
16
16
years of professional experience
Work History
Acct Administrative Representative (AAR)
Kaiser Permanente
San Diego, CA
02.2009 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
Ramona High School
Ramona, CA06-1996
Medical Terminology, Medical Assistant
Regional Occupational Program (ROP)
Ramona08-1994
Some College (No Degree) - Nursing
Palomar College
San Marcos, CASkills
- Team Collaboration and Leadership
- Training and Coaching
- Strong Commercial Group Plan knowledge with their processes and contracts
- Proficient working with AME Passive enrollments, Group Medicare enrollments (electronic and paper) in conjunction with CMS requirements
- Proficient with the Core systems (FS, CM, TMS)
- Adaptability and Flexibility
- Organizational Skills
- Analytical Thinking
- Policy improvements (ex-DLP committees)
- Data Processing
- Deadline Adherence
- Account Reconciliation
Timeline
Acct Administrative Representative (AAR)
Kaiser Permanente
02.2009 - Current
High School Diploma -
Ramona High School
Medical Terminology, Medical Assistant
Regional Occupational Program (ROP)
Some College (No Degree) - Nursing
Palomar College
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