Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Charlotte Stotler

Boonsboro

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Operations Coordinator successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

13
13
years of professional experience

Work History

Operations Coordinator

Action Products, Inc.
11.2013 - 01.2023
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Developed and implemented daily operations plans such as delivery schedules.
  • Created and maintained well-organized electronic and hard copy files to support business processes.
  • Performed administrative duties and prepared operational procedures to support Vice President of Operations.
  • Oversaw day-to-day operations teams at two sites.
  • Analyzed and evaluated operational issues and determined cost-effective solutions.
  • Scheduled timely repair and routine maintenance services to minimize disruption of production.
  • Completed accurate and timely record transactions in Device Maintenance Records to maintain accurate and true records and support internal and external audits.
  • Conducted quarterly and yearly quality review audits of medical device records and processes to identify discrepancies.
  • Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
  • Coordinated with vendors, customers and internal departments to understand, monitor and communicate scheduled maintenance and repairs.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Provided backup to quality inspectors to step in to assist with various tasks whenever employees were absent.
  • Delegated tasks to administrative support staff to organize and improve process and documentation efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Human Resources.
  • Oversaw appointment scheduling and safety coordination for vendors, customers and personnel.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Performed administrative duties and prepared operational procedures to support Vice President of Operations.
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.

Quality Manager

FCI Federal, Inc.
10.2010 - 09.2012
  • Improved quality processes for increased efficiency and effectiveness.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Collaborated with contract representatives and oversaw quality control implementations and reporting.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Evaluated quality problems and performed contract audits to identify and resolve issues.
  • Adhered to all legal, safety and health standards.

Executive Secretary

Fire-X Sales & Service Corp
09.2008 - 10.2010
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Handled scheduling for executive's calendar and prepared materials.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Orchestrated successful conferences and associated travel for employees.
  • Screened personal and business calls and directed to appropriate party.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Worked with clients to effectively plan and coordinate logistics for special projects and events.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Filed paperwork and organized computer-based information.
  • Handled incoming and outgoing mail, email and faxes.
  • Took notes and dictation at meetings.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Education

No Degree - Business Management

Hagerstown Junior College, 11400 Robinwood Drive Hagerstown, MD 21742

Skills

  • Risk Management
  • Process Implementation
  • Employee Database Management
  • Administrative Management Abilities
  • Corrective Actions
  • Corporate Administration
  • Inventory Oversight
  • Business Partnerships
  • Logistics Coordination
  • Greeting Visitors
  • Motivational Leadership
  • Office Supplies and Inventory
  • Project Scheduling

Accomplishments

  • Documented and implement QMS which led to ISO 9001:2000 certification.
  • Assisted in documenting and implementing QMS which led to ISO 13485 certification for medical devices.

Timeline

Operations Coordinator - Action Products, Inc.
11.2013 - 01.2023
Quality Manager - FCI Federal, Inc.
10.2010 - 09.2012
Executive Secretary - Fire-X Sales & Service Corp
09.2008 - 10.2010
Hagerstown Junior College - No Degree, Business Management

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Charlotte Stotler