Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Charlotte Strozier

Customer Service Representative
Tempe,AZ

Summary

Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills.

Overview

9
9
years of professional experience

Work History

Credit Card Collector

Chase
Tempe, AZ
09.2022 - Current
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.

Mortgage Servicer

Cenlar FSB
Tempe, AZ
07.2019 - 09.2022
  • Fielded customer complaints and provided solutions.
  • Worked with underwriters to fix application problems and resolve issues.
  • Explained different types of loans pertaining to client situations.
  • Reviewed loan files and updated to match current standards.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.

Lead Automotive Dealer Support

Volkswagon/Audi
Auburn Hills, MI
07.2016 - 06.2019
  • Assisted VW and Audi Dealers throughout all 50 States with invoicing and documents to complete sales.
  • Addressed Customer Service issues and escalation of technical issues to the approximate teams resolutions.
  • Monitored open teams until resolved and documented and results for account management.
  • Interfaces with Operations and Management team members for product services, utilization training and dealer feedback.

Mortgage Loan Specialist

Green Tree Financial
Chandler, AZ
2014.10 - 2016.06
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proven ability to develop and implement creative solutions to complex problems.

Education

High School Diploma -

Henry Ford High School
Detroit, MI
06.1991 - 09.1991

Skills

Delinquent account management

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Timeline

Credit Card Collector

Chase
09.2022 - Current

Mortgage Servicer

Cenlar FSB
07.2019 - 09.2022

Lead Automotive Dealer Support

Volkswagon/Audi
07.2016 - 06.2019

Mortgage Loan Specialist

Green Tree Financial
2014.10 - 2016.06

High School Diploma -

Henry Ford High School
06.1991 - 09.1991

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Charlotte StrozierCustomer Service Representative