Charlotte Strozier
Customer Service Representative
Tempe,AZ
Summary
Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills.
Overview
9
9
years of professional experience
Work History
Credit Card Collector
Chase
Tempe, AZ
09.2022 - Current
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Mortgage Servicer
Cenlar FSB
Tempe, AZ
07.2019 - 09.2022
- Fielded customer complaints and provided solutions.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Reviewed loan files and updated to match current standards.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Lead Automotive Dealer Support
Volkswagon/Audi
Auburn Hills, MI
07.2016 - 06.2019
- Assisted VW and Audi Dealers throughout all 50 States with invoicing and documents to complete sales.
- Addressed Customer Service issues and escalation of technical issues to the approximate teams resolutions.
- Monitored open teams until resolved and documented and results for account management.
- Interfaces with Operations and Management team members for product services, utilization training and dealer feedback.
Mortgage Loan Specialist
Green Tree Financial
Chandler, AZ
2014.10 - 2016.06
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to develop and implement creative solutions to complex problems.
Education
High School Diploma -
Henry Ford High School
Detroit, MI 06.1991 - 09.1991
Skills
Delinquent account management
Timeline
Credit Card Collector
Chase
09.2022 - Current
Mortgage Servicer
Cenlar FSB
07.2019 - 09.2022
Lead Automotive Dealer Support
Volkswagon/Audi
07.2016 - 06.2019
Mortgage Loan Specialist
Green Tree Financial
2014.10 - 2016.06
High School Diploma -
Henry Ford High School
06.1991 - 09.1991