Charlotte Stuart
Portland
Summary
Skilled in customer service, with a background in hospitality and team collaboration. Multi-faceted ability to create inviting dining experiences while meeting diverse customer needs. Passionate about exploring cross-cultural food and hospitality styles to enhance connection to cuisine and customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server, Barista, and Juicer
Harlow
08.2024 - Current
- Cross-trained as a server, barista, and juicer.
- Provided multi-faceted customer service in a fast-paced dining environment.
- Cultivated a welcoming atmosphere to enhance customer experiences.
- Emphasized quality in products and services to ensure customer satisfaction.
- Fostered team-oriented efficiency to optimize workflow and collaboration.
Barista
The Daily Cafe at the Tram
09.2022 - 12.2024
- Managed order intake and espresso machine operation to craft specialty drinks efficiently.
- Engaged in extensive one-on-one interactions with customers to enhance service experience.
- Oversaw opening and closing procedures for cafe during each shift, ensuring smooth operations.
- Managed morning rush of customers daily with efficient and warm customer service.
Host and Food-runner
Gabbianos
04.2023 - 10.2023
- Maintained high standards of service in an upscale, family-style Italian restaurant.
- Greeted and seated customers with warmth and professionalism, ensuring a welcoming atmosphere.
- Cleared and reset tables efficiently to maintain cleanliness and readiness.
- Delivered dishes and drinks to tables, enhancing customer experience.
- Engaged in conversations with customers to foster a familial ambiance.
Server and Hostess
Pizza Capo
05.2022 - 09.2022
- Cross-trained as a server and hostess in an upscale Italian restaurant.
- Displayed enthusiasm and knowledge about the restaurant's artisanal menu.
- Seating and greeting guests, setting and clearing tables, and delivering food.
- Took orders from customers accurately and efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server
Hayward
04.2021 - 08.2022
- Cross-trained as a server, food runner, and hostess in a fine dining, James Beard-nominated restaurant.
- Thoroughly educated oneself and communicated the intricacies of an acutely seasonal menu to guests.
- Accurately and warmly took and delivered customer orders with insightful menu suggestions.
- Poured and served wine and beer to enhance dining experiences.
- Collaborated with team members to ensure efficient operations within the restaurant environment.
Education
Bachelor of Arts - Art And Design
Portland State University
Portland, OR06-2027
Skills
- Multi-faceted service employee: majority of work experience in cross-trained roles
- Interpersonal communication skills
- Attention to detail and anticipating customer needs
- POS system proficiency
- Team collaboration
- Product knowledge and curiosity
Certification
- Food Handlers Card
- OLCC Permit
References
Lily Mantel
(347) 414-2113
Kari Shaugnassey
(978) 578- 2009
Timeline
Server, Barista, and Juicer
Harlow
08.2024 - Current
Host and Food-runner
Gabbianos
04.2023 - 10.2023
Barista
The Daily Cafe at the Tram
09.2022 - 12.2024
Server and Hostess
Pizza Capo
05.2022 - 09.2022
Server
Hayward
04.2021 - 08.2022
Bachelor of Arts - Art And Design
Portland State University
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