Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Charlotte Stuart

Portland

Summary

Skilled in customer service, with a background in hospitality and team collaboration. Multi-faceted ability to create inviting dining experiences while meeting diverse customer needs. Passionate about exploring cross-cultural food and hospitality styles to enhance connection to cuisine and customers.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server, Barista, and Juicer

Harlow
08.2024 - Current
  • Cross-trained as a server, barista, and juicer.
  • Provided multi-faceted customer service in a fast-paced dining environment.
  • Cultivated a welcoming atmosphere to enhance customer experiences.
  • Emphasized quality in products and services to ensure customer satisfaction.
  • Fostered team-oriented efficiency to optimize workflow and collaboration.

Barista

The Daily Cafe at the Tram
09.2022 - 12.2024
  • Managed order intake and espresso machine operation to craft specialty drinks efficiently.
  • Engaged in extensive one-on-one interactions with customers to enhance service experience.
  • Oversaw opening and closing procedures for cafe during each shift, ensuring smooth operations.
  • Managed morning rush of customers daily with efficient and warm customer service.

Host and Food-runner

Gabbianos
04.2023 - 10.2023
  • Maintained high standards of service in an upscale, family-style Italian restaurant.
  • Greeted and seated customers with warmth and professionalism, ensuring a welcoming atmosphere.
  • Cleared and reset tables efficiently to maintain cleanliness and readiness.
  • Delivered dishes and drinks to tables, enhancing customer experience.
  • Engaged in conversations with customers to foster a familial ambiance.

Server and Hostess

Pizza Capo
05.2022 - 09.2022
  • Cross-trained as a server and hostess in an upscale Italian restaurant.
  • Displayed enthusiasm and knowledge about the restaurant's artisanal menu.
  • Seating and greeting guests, setting and clearing tables, and delivering food.
  • Took orders from customers accurately and efficiently.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Server

Hayward
04.2021 - 08.2022
  • Cross-trained as a server, food runner, and hostess in a fine dining, James Beard-nominated restaurant.
  • Thoroughly educated oneself and communicated the intricacies of an acutely seasonal menu to guests.
  • Accurately and warmly took and delivered customer orders with insightful menu suggestions.
  • Poured and served wine and beer to enhance dining experiences.
  • Collaborated with team members to ensure efficient operations within the restaurant environment.

Education

Bachelor of Arts - Art And Design

Portland State University
Portland, OR
06-2027

Skills

  • Multi-faceted service employee: majority of work experience in cross-trained roles
  • Interpersonal communication skills
  • Attention to detail and anticipating customer needs
  • POS system proficiency
  • Team collaboration
  • Product knowledge and curiosity

Certification

  • Food Handlers Card
  • OLCC Permit

References

Lily Mantel

(347) 414-2113

Kari Shaugnassey  

(978) 578- 2009  

Timeline

Server, Barista, and Juicer

Harlow
08.2024 - Current

Host and Food-runner

Gabbianos
04.2023 - 10.2023

Barista

The Daily Cafe at the Tram
09.2022 - 12.2024

Server and Hostess

Pizza Capo
05.2022 - 09.2022

Server

Hayward
04.2021 - 08.2022

Bachelor of Arts - Art And Design

Portland State University
Charlotte Stuart
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