Charlotte Sturgis
Centerville,MA
Summary
Proven leader with a track record of enhancing customer and employee experience at Tap City Grille, skillful in problem-solving and interpersonal communication. Excelled in roles requiring adaptability and attention to detail, significantly contributing to team success. Skilled in organizational and time management abilities, consistently delivering high-quality service and driving sales.
Overview
4
4
years of professional experience
Work History
Expeditor/Restaurant Hostess
Tap City Grille
2021.06 - Current
- Advised customers about special offerings and menu items to help drive sales.
- Cross-trained to handle different restaurant roles, including hostessing, food running and to-go stations.
- Backed up servers by checking on tables and retrieving items for guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
Sales Associate
1856 Country Store
2020.06 - 2020.09
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Undergraduate - Sport Management
Stonehill College
North Easton, MA05.2028
High School Diploma -
St. John Paul II School
Hyannis, MA06.2024
Skills
- Problem-solving aptitude
- Time management abilities
- Adaptability
- Interpersonal Communication
- Organizational Skills
- Attention to Detail
- Teamwork and Collaboration
- Leadership
Accomplishments
Dedicated my senior night for lacrosse to fundraising for the American Heart Association to give back. This fundraiser honored my father who passed suddenly from a heart attack in 2019. My fundraiser raised $4,500 in one week, and gained attention from local news.
I have been invited in the past to speak at the Bluecoats Of Barnstable annual meetings on behalf of my father and his work, as well as how the organization positively impacts the town's police department and it's families.
I am frequently invited to the Barnstable Police Department's role calls to continue to honor my father and his ongoing work, in hopes that the officers take my words into consideration and apply them to their jobs.
Affiliations
- Barnstable Police Department
Timeline
Expeditor/Restaurant Hostess
Tap City Grille
2021.06 - Current
Sales Associate
1856 Country Store
2020.06 - 2020.09
Undergraduate - Sport Management
Stonehill College
High School Diploma -
St. John Paul II School
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