Charlotte Thompson

• Managed client databases and maintained organized records of all transactions, ensuring efficient access to information when needed.
• Successfully navigated complex transactions involving multiple stakeholders while maintaining strong relationships with all parties involved.
• Managed a diverse portfolio of residential and commercial properties, ensuring each transaction was handled professionally and efficiently.

Casa Real is a Nursing home that takes care of Private and Medicare and Medicaid patient. We also had an Alzheimer unit for extensive care.

* Coordinated closely with collections agencies as necessary to resolve unpaid account balances while maintaining professionalism and discretion throughout the process.

* Streamlined billing processes for increased efficiency, resulting in faster reimbursements and improved cash flow.

* Audited accounts receivable balances regularly to identify outstanding claims requiring follow-up or further investigation.

* Maintained strict adherence to HIPAA guidelines and regulations, ensuring the confidentiality and security of all patient information.

Western Medical Services was a staffing company for RNs. LPN, CNAs and Home Health aids. We also arranged for therapies such as PT, OT and Speech, for patients discharged to home instead of rehab facilities.

*Staffing RNs and LPNs for hospitals and commercial facilities.

*Staffing CNAs and Home Health aids for home care. and Nursing homes.

*PT and OT as well as Speech therapy for some cases.

* I also did the billing to Medicare and Medicaid. billing for commercial facilities as well.

* I also did all payroll and negotiations for pay at the time of placement.

* Developed strong working relationships with staff, fostering a positive work environment.

* Improved customer satisfaction by addressing and resolving complaints promptly.

* Engaged with customers to gather feedback, using insights to improve service and product offerings.

* Maintained strict adherence to HIPAA guidelines and regulations, ensuring the confidentiality and security of all patient information.

* Assisted with day-to-day operations, working efficiently and productively with all team members.

* Demonstrated strong organizational and time management skills while managing multiple projects.