Charlotte Trichel
Flowery Branch,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable Manager Sales Operations with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
32
32
years of professional experience
Work History
Sales Operations Manager
WESCO
Flowery Branch, GA
10.2022 - Current
- Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
- Implemented process improvements to streamline operations and reduce costs.
- Collaborated with other departments to ensure seamless coordination of activities across the organization.
- Facilitated communication between cross-functional teams to resolve issues quickly and efficiently.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
Inside Sales Manager
EESCO
Flowery Branch, GA
10.2018 - 10.2022
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Communicated with repeat customers to build long-term relationships.
- Managed team of sales specialists that contacted partners through phone calls, emails, mailings, faxes and seminars to communicate company initiatives.
- Coached, developed and motivated team to achieve revenue goals.
- Lead Daily Management to review daily KPI's and projected goals.
Director of Inside Sales
VoiceNation
Buford, GA
10.2017 - 08.2018
- Responsible for managing all aspects of the Inside Sales Department.
- Training & Coaching the Inside Sales Representatives.
- Monitor & Reporting on sales metrics.
- Monitor employee productivity and motivate team to reach daily performance goals.
- Coordinate department projects to complete projects with excellence.
- Hands on experience with CRM software to facilitate multiple aspects of sales cycle.
- Developed a comprehensive compensation plan that motivates and rewards performance.
- Prepare monthly, quarterly and annual reports on sales activity.
Business Development Manager
Fusion Scientific
Winder, GA
03.2013 - 10.2017
- Responsible for lead generation, qualifying, developing and closing deals and securing orders.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Ensure all sales reports, pipeline status, and forecasts are prepared, up to date and available to management.
- Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective issues.
General Manager
SED International
Lawrenceville, GA
09.2012 - 03.2013
- Coordinated the sales team in the VAR/SB Business Unit.
- Worked in close collaboration with the account management teams and marketing teams to initiate incentive programs in order to drive performance and productivity.
- Created and directed sales team training and development programs.
- Generated monthly and annual sales reports.
- Responsible for the completion of regular performance reviews and implementing performance improvement plans where required.
IT Sales Manager
SED International
Lawrenceville, GA
10.2010 - 11.2012
- Analyzed business processes to identify areas of improvement, streamline processes and maintain best practice.
- Accountable for the recruitment and selection of suitably qualified and experienced new sales account managers.
- Devised and implemented suitable policies and procedures to ensure the highest standards of customer satisfaction.
- profitability, accuracy and prompt resolution of issues as they arise.
Sales Executive
Custom Cable
Tampa, FL
08.2009 - 10.2010
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Managed the relationships with key customers providing a variety of connectivity solutions including fiber optic, high-quality OEM build to print cable assemblies, wiring harnesses and integrated solutions.
- Interfacing with Customers and internal office departments.
- Updated database with customer and sales information.
- Assist customers with assembly information, product costs and engineering / manufacturing timelines.
Sales & Marketing Manager
Avnet Inc
Duluth, GA
07.2001 - 03.2009
- Supervised the Sales & Marketing Representative team who handled Georgia, Tennessee, Alabama, Mississippi and Florida panhandle.
- Mentored and Motivated sales and marketing representatives to achieve one-call customer service solution, enhance sales performance, and manage escalated customer calls.
- Forged solid partnerships with cross-functional teams - including business development, marketing and operations - to identify and target customer needs to drive revenue increases.
- Completed multiple courses focused on customer service, sales strategies, time management, leadership and performance assessment.
Sales & Marketing Representative
Avnet Inc
Duluth, GA
07.1994 - 07.2001
- Corporate Sales Representative within the Avnet military group. Handled military accounts like Raytheon, Hughes, L3 and Lockheed Martin.
- Oversaw account relationships within assigned territory to maximize sales success and revenue growth.
- Marketed products and delivered added-value propositions to defined customer base.
- Supported customers in identifying optimal supply management solutions to reduce working capital and inventory risks.
- Awarded President's Club Winner for top sales in 1996 and 2001.
- Consistently maintained a 98% on-time delivery rate to overall customers, ensuring top-flight level of satisfaction and retention.
Account Manager
Avnet Electronics Marketing/Time Electronics
Duluth, GA
07.1992 - 07.1994
- Cultivated strong relationships with customers to identify service needs and determine optimal services.
- Propelled sales effort in conjunction with the inside sales team.
- Developed and maintain sales plan for suppliers and providers.
Education
Bachelor of Science - Education
Northwestern State University
1988
Skills
- Strategic Negotiations
- Change Management
- Consultative/Solution Sales
- Policy/program development
- Cross-functional team management
- Supply Chain Management
- Outstanding Customer Service
- Team Leadership
- Business Development Plan
- Inventory Management
- Skilled Negotiator
- Complex Problem Solving
Accomplishments
Developed highly effective sales training strategies as Sales Manager of 28-person team.
Timeline
Sales Operations Manager
WESCO
10.2022 - Current
Inside Sales Manager
EESCO
10.2018 - 10.2022
Director of Inside Sales
VoiceNation
10.2017 - 08.2018
Business Development Manager
Fusion Scientific
03.2013 - 10.2017
General Manager
SED International
09.2012 - 03.2013
IT Sales Manager
SED International
10.2010 - 11.2012
Sales Executive
Custom Cable
08.2009 - 10.2010
Sales & Marketing Manager
Avnet Inc
07.2001 - 03.2009
Sales & Marketing Representative
Avnet Inc
07.1994 - 07.2001
Account Manager
Avnet Electronics Marketing/Time Electronics
07.1992 - 07.1994
Bachelor of Science - Education
Northwestern State University
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