Charlotte V-Ridgdell

• Managed and grew a portfolio of 10 strategic accounts resulting in a 15% revenue increase.
• Developed and maintained strong customer relationships with key accounts resulting in a 95% customer satisfaction rate.
• Identified upsell opportunities based on customer needs and pain points, resulting in a 10% increase in portfolio revenue.
• Negotiated contracts to guarantee great value for money to customers and sustainable profitability.
• Collaborated with teams to drive change in products and services based on customer feedback.
• Managed the onboarding of new accounts and provided product education.
• Analyzed market trends and provided insights to the leadership team.
• Negotiated contracts and closed deals with key accounts.
• Resolved customer complaints in a timely manner.
• Generated leads through cold calling activities.

Provided executive-level administrative support to a team of 10 executives

• Managed the daily operations of the Vice President of Sales in the Southeast Region, including meetings, travel arrangements, entertainment, scheduling, calendar management, and budgeting.
• Provide administrative and operational support to the Vice President of Sales, Managers, and the sales team.
• Successfully coordinated and organized corporate events throughout the SE Region for the VP of Sales, resulting in increased sales and customer satisfaction.
• Planning and execution of company team-building events of 150+.
• Managed accounts payable activities, including invoicing, data entry, reconciliations, and vendor management.
• Monitored budgets and tracked expenses to ensure the accuracy of all financial transactions related to events and all other Section Office billing.
• Developed and maintained productive working relationships with vendors and key accounts.
• Maintained strict confidentiality of business information.
• Prepared and distributed reports on sales performance and other related metrics to regional sales teams on a regular basis.
• Performed data analysis to identify trends and opportunities for improvement.
• Developed and maintained contact lists and databases for the SE region
• Managed Inventory of Sales Materials, Office Supplies, and Promotional Products at SE Region Section Office, corporate events, and meetings.
• Negotiated contracts with vendors to guarantee a successful event.
• Created detailed event plans to include timelines, budget, and logistics.
• Developed PowerPoint presentations for VP of Sales to present at meetings and events.
• Maintained accurate and up-to-date records of all accounts payable transactions.
• Motivated and worked with onboarding team members to successfully integrate new employees into organization.

• Developed and maintained relationships with key accounts to ensure customer satisfaction and needs were met.
• Coordinated with clients to provide tailored financial solutions, including loan and deposit products
• Developed long term strategies and goals to reach financial objectives through active cross selling and referrals
• Utilized knowledge of banking regulations and laws to ensure compliance and mitigate risk
• Participated in community outreach initiatives to promote bank services and cultivate customer relationships
• Demonstrated strong problem solving skills to quickly and efficiently resolve customer inquiries and complaints
• Managed multiple accounts simultaneously while meeting deadlines.

• Assisted Bob Comeaux in all daily sales activities, including customer service, data entry, inventory, order taking, and billing.
• Developed and maintained strong relationships with customers.
• Assisted with the preparation of promotional materials.
• Scheduled and coordinated customer visits and meetings.
• Participated in brainstorming sessions to develop new ideas for business development initiatives.
• Built and maintained productive relationships with customers and internal partners.
• Developed successful customer relationships and quickly resolved service requests to increase sales.

• Managed store operations, developed and implemented customer service policies, and tracked customer complaints.
• Supervised staff, created work schedules, and provided staff training.
• Developed and implemented promotional campaigns to increase sales.
• Created and managed store budgets, tracked daily receipts, and monitored inventory levels.
• Developed and managed store credit policies, evaluated customer credit applications, and monitored store accounts.
• Provided excellent customer service and maintained relationships with customers.
• Monitored and enforced store security policies, investigated theft and fraud cases, and reported results to management.
• Developed reports on store performance and customer service metrics.
• Created and implemented Delivery Policy and Procedure Manual used company wide.
• External Customer Service Support Manager for all 13 stores.
• Planned and executed the remodeling project of the Covington Kirschman's location.
• Participated in the acquisition and liquidation of a competing furniture company and the grand opening of our 13th location.