Charlotte Ward
Bryan,TX
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Services Representative
Recuro Health
12.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Design Consultant
Ashley Furniture Industries
04.2022 - 10.2022
- Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects.
- Streamlined the design process by implementing efficient project management strategies.
- Increased referral rates through exceptional customer service and communication skills.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Consistently stayed under client's budget for projects.
Wholesale Sales Representative
Twin Liquors
02.2021 - 03.2022
- Increased wholesale sales by developing strong relationships with clients and providing exceptional customer service.
- Expanded the client base through targeted marketing efforts and networking at industry trade shows and events.
- Collaborated with other team members to develop strategic sales plans that maximized revenue and market share.
- Maintained detailed records of sales activities, including client interactions, orders, and follow-up communication.
- Developed methods and procedures to increase sales, expand markets and promote business.
Sales Associate
Half Price Books
10.2020 - 11.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Retail Sales
Cracker Barrel
03.2019 - 04.2020
- Cash Handling, Customer Service, Step by Step order taking and fulfilling, Stocking, Reaching Goals
- Tagged and prepared new merchandise for retail sales.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Barista
Starbucks
08.2018 - 01.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Representative
Computershare
03.2018 - 09.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Interviewer
ReconMR
12.2017 - 03.2018
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
- Conducted interviews with participants to assess eligibility.
Outbound Sales Representative
Computershare
09.2017 - 11.2017
- Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Collaborated with team members to achieve monthly sales targets consistently.
GSR
NOTHING BUNDT CAKES
04.2017 - 07.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Cashier
Buffalo Wild Wings
08.2014 - 11.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Sales Associate
Home Depot
05.2014 - 09.2014
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Guest Service Representative
TOP GOLF
03.2013 - 06.2014
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
High school diploma -
Morton Ranch High School
Katy, TX06.2011
Skills
- Client Education
- Issue Resolution
- File Management
- Scheduling
- Administrative Support
- Product Knowledge
- Appointment Scheduling
- Account Updating
- Data Collection
- Call Management
- Complaint Resolution
- Call Triaging
- Customer Relations
Certification
driver's license
Timeline
Member Services Representative
Recuro Health
12.2022 - Current
Design Consultant
Ashley Furniture Industries
04.2022 - 10.2022
Wholesale Sales Representative
Twin Liquors
02.2021 - 03.2022
Sales Associate
Half Price Books
10.2020 - 11.2021
Retail Sales
Cracker Barrel
03.2019 - 04.2020
Barista
Starbucks
08.2018 - 01.2019
Customer Service Representative
Computershare
03.2018 - 09.2018
Interviewer
ReconMR
12.2017 - 03.2018
Outbound Sales Representative
Computershare
09.2017 - 11.2017
GSR
NOTHING BUNDT CAKES
04.2017 - 07.2017
Cashier
Buffalo Wild Wings
08.2014 - 11.2016
Sales Associate
Home Depot
05.2014 - 09.2014
Guest Service Representative
TOP GOLF
03.2013 - 06.2014
High school diploma -
Morton Ranch High School
driver's license
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