Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Charlotte Wells-Griffing

Springfield,MA

Summary

At Judith A. Griffing, I excelled as an Assistant Director, enhancing client well-being and safety through innovative care plans and compassionate service. My adeptness in program coordination and problem-solving, alongside a talent for building trust with clients and their families, significantly improved service quality and efficiency.

Overview

48
48
years of professional experience

Work History

Assistant Director of Alternative Living Home

Judith A. Griffing
Raleigh, NC
08.1999 - 08.2024
  • Provided daily assistance with activities of daily living, such as bathing, dressing, and grooming.
  • Assisted clients with meal preparation and housekeeping tasks.
  • Supported clients in shopping for groceries and household items.
  • Accompanied clients to doctor appointments and other errands.
  • Organized medications for clients and monitored their intake.
  • Provided companionship through conversation or recreational activities.
  • Observed client behavior, reported any changes to supervisor or care coordinator.
  • Encouraged independence by teaching skills related to home living tasks.
  • Transportation for individuals to and from medical appointments or social outings.
  • Monitored vital signs such as blood pressure, pulse rate, temperature.
  • Ensured safety of the client while performing duties in the home environment.
  • Maintained accurate records of client care services provided on a daily basis.
  • Documented patient information including vitals, treatments, medications.
  • Collaborated with family members regarding health condition and treatment plans.
  • Assist individual with housekeeping chores.
  • Assessed individuals' needs and helped develop individualized care plans as needed.
  • Administered prescribed medications under the direction of a physician or nurse.
  • Educated individuals about home safety measures to prevent falls or accidents.
  • Developed relationships based on trust with individuals and their families.
  • Maintained a clean and well-organized environment for individuals' happiness and safety.
  • Improved individuals' outlook and daily living through compassionate care.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Deliver quality care to each individual as needed.
  • Assist and monitor individuals, as needed, with ambulation.
  • Assisted clients with maintaining good personal hygiene.
  • Tracked and reported clients' progress based on observations and conversations.
  • Assist individuals with cleanliness of home by cleaning surfaces and washing clothes or dishes.
  • Assist individuals with planning and preparing healthy meals and snacks.
  • Built strong and trusting rapport with individuals and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Obtained sources of entertainment for individuals to provide full and enjoyable daily activities.
  • Recorded individuals' status progress and challenges in charts and reports. Maintain records for services that have been performed.
  • Consulted with individuals' care team to continually update care plans.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.

Mental Retardation Worker 1

Belchertown State School
Belchertown , MA
04.1984 - 06.2024
  • Direct care of patients living in an institution.
  • Personal care.
  • Bathing,
  • Feeding
  • Assist with recreational activities.
  • Compile documentation.
  • Communicate with management.
  • Ensure safety of residents.
  • Consistent working relationship with all employees and residents.

AFL

QC inc
Cary, NC
09.2007 - 12.2021
  • Monitored staff performance to ensure compliance with regulations and standards.
  • Supervised daily activities of residents to ensure safety and well-being.
  • Provided guidance and support to staff in handling challenging situations with residents.
  • Conducted training sessions for new employees on group home policies, protocols, and procedures.
  • Maintained accurate records of resident progress reports, incident reports, medication administration logs.
  • Organized recreational activities for residents according to their individual needs and interests.
  • Worked closely with the clinical team to develop treatment plans for each resident based on diagnosis.
  • Coordinated with other departments such as social services, medical teams, and community organizations to provide optimal care for residents.
  • Participated in case reviews with multidisciplinary teams to discuss resident's progress or any changes needed in their treatment plan.
  • Ensured that all required documents are completed accurately including intake forms, consent forms, assessments.
  • Created monthly schedules for staff members ensuring adequate coverage at all times.
  • Provided crisis intervention when necessary by following established protocol.
  • Assisted in developing individual service plans which addressed the goals of each resident.
  • Coordinated transportation arrangements for medical appointments or other outings as needed.
  • Held regular meetings with staff members to review policies and procedures and discuss challenges or successes.
  • Reviewed incident reports prepared by staff members related to any behavioral issues or incidents involving residents.
  • Responded promptly to emergency situations using appropriate problem solving techniques.
  • Ensured that all equipment is functioning properly according to safety standards set forth by the state regulations.
  • Inspected living areas regularly for cleanliness and maintenance issues.
  • Evaluated job performance of direct care workers providing feedback on strengths and weaknesses when necessary.
  • Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
  • Created work schedule in advance, promoting adequate coverage for shifts.
  • Communicated with families or advocates to discuss resident needs and progress.
  • Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening, and asking appropriate questions.
  • Scheduled residents' appointment and provided transportation to physician and therapy visits.
  • Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
  • Resolved concerns regarding staff, residents, and care to maintain standards throughout group home.
  • Encouraged residents to independently interact with others, make decisions and participate in community activities.
  • Conversed with residents to promote social interaction and reinforce positive behaviors.
  • Coordinated community activities to promote social skills and community participation.
  • Approved activities complied with facility's policies, adhered to budget and offered educational value.
  • Reported, investigated and followed up on abuse and neglect cases.
  • Requested and identified specialized services for residents such as physical therapy, psychological testing and vocational assessments.
  • Established positive therapeutic relationships with residents by planning and activities in home and community.
  • Administered and allocated budget to control costs and optimize use of resources.
  • Collaborated with treating psychiatrist to develop individual service plans for each resident.
  • Instituted systems to oversee proper storage and disposal of medications and residents' nutritional needs and special diets.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Recruited, interviewed, and hired volunteers and staff.
  • Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
  • Prepared and maintained budgets, personnel records or training manuals.
  • Implemented and evaluated staff, volunteer or training programs.

Residential Director

EduCare of NC.
Raleigh, NC
06.1988 - 11.2006
  • Supervised staff, created schedules, and monitored performance.
  • Coordinated maintenance services for home and grounds including repair work on common areas.
  • Maintained accurate records related to occupancy,
  • Organized community events such as holiday parties, potlucks, movie nights.
  • Performed administrative tasks such as data entry, record keeping, filing documents.
  • Established effective working relationships with local government agencies providing resources for residents in need of assis

  • Trained new employees on proper protocols associated with their job duties and responsibilities.
  • Monitored employee attendance to ensure timely arrival at work sites and adherence to scheduled shifts.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Instructed staff and residents regarding routine procedures to maintain sanitary and healthy environment.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Developed and deepened relationships with residents and fellow staff.
  • Led monthly meetings to address staff concerns and educate on changes to policies and procedures.
  • Conferred with medical personnel to understand backgrounds and needs of residents.
  • Administered, coordinated or recommended disciplinary and corrective actions.
  • Accompanied and supervised individuals during meals.

Mental Retardation Worker 2/ Unit Driver /Coordinator

Belchertown State School
Belchertown, MA
05.1986 - 06.1988
  • Developed and implemented safety protocols to ensure compliance with health and safety regulations.
  • Performed regular maintenance tasks, such as cleaning equipment, checking supplies, and ensuring the proper operation of unit vehicles.
  • Collaborated with other departments to resolve any issues that arose during the shift, regarding vehicles.
  • Communicated regularly with supervisors regarding progress of projects and completed tasks.
  • Prepared documentation such as work orders, reports, invoices., as required by company policy.
  • Established professional working relationships with staff from various levels.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety.
  • Built and maintained working relationships with peers and upper management.
  • Rotated through series of different stations based on team needs.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Looked for ways to go above and beyond job requirements.
  • Participated in regular training sessions to improve service skills.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained accurate records of driver activities including logbooks, manifests and other documents.
  • Managed the scheduling of vehicles for repairs, inspections, preventive maintenance and other services.
  • Inspected equipment, facilities and vehicles regularly to assess safety.
  • Review request for vehicle use by building. Schedule by priority.
  • Held a DPU Class 2 driver's license.
  • Drove a 50-passenger bus when requested

Direct Care Staff

Monson State Hospital
Monson, MA
09.1976 - 08.1978
  • Provided personal care to clients, such as bathing, dressing and grooming.
  • Performed housekeeping tasks, such as changing linens and cleaning rooms.
  • Adhered to professional standards, facility policies and procedures.
  • Promoted a positive environment that respects the dignity of residents and clients.
  • Utilized appropriate techniques when dealing with challenging behaviors.
  • Participated in training programs as required by state licensing regulations.
  • Responded promptly to emergency situations involving client health or safety.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Helped clients get in and out of beds and wheelchairs.
  • worked 3rd shift

Education

High School Diploma -

Wake Technical Community College
Raleigh, NC
11-2000

Some College (No Degree) - Human Resources

Wake Technical Community College
Cary, NC

Skills

  • Budgeting expertise
  • Program coordination
  • Employee Training
  • Problem-solving aptitude
  • Adaptability
  • Time management abilities
  • Multitasking
  • Professionalism
  • Team building
  • Quality Control
  • Crisis Management
  • Problem-solving abilities
  • Individual accountability
  • Communication Skills

Affiliations

  • photography
  • Altering equipment for specific individuals needs.
  • Painting
  • arts and crafts
  • develop and build games
  • able to redirect upset individuals that are developmentally delayed, Autistic, Alzheimer, Dementia, Aggressive
  • Cooking, Baking
  • Yard work
  • Planning appropriate activities .
  • Pets
  • Reading

Accomplishments

  • Given recognition for having a deficiency free group home, 6 years in a row

Languages

English
Professional

References

References available upon request.

Timeline

AFL

QC inc
09.2007 - 12.2021

Assistant Director of Alternative Living Home

Judith A. Griffing
08.1999 - 08.2024

Residential Director

EduCare of NC.
06.1988 - 11.2006

Mental Retardation Worker 2/ Unit Driver /Coordinator

Belchertown State School
05.1986 - 06.1988

Mental Retardation Worker 1

Belchertown State School
04.1984 - 06.2024

Direct Care Staff

Monson State Hospital
09.1976 - 08.1978

High School Diploma -

Wake Technical Community College

Some College (No Degree) - Human Resources

Wake Technical Community College

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Charlotte Wells-Griffing