Charlotte West
Tucson,AZ
Summary
Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
19
19
years of professional experience
Work History
Front of House
The Drunken Chicken
09.2021 - 08.2023
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Glassblowing
Self-employeed
05.2006 - 04.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
Shift Manager
Pizza Hut
05.2019 - 09.2021
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed staff hiring, training and supervision.
Call Center Representative
Afni Call Center
09.2016 - 04.2017
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Shift Manager
Starbucks
06.2004 - 11.2007
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Paradise Valley High School
Phoenix, AZ05.2004
Skills
- Service Delivery Management
- Control Inventory Costs
- Schedule Crew Members
- Maintaining Clean Work Areas
- POS Terminal Operation
- Staff Supervision
- Guest Satisfaction
- Calm and Pleasant Demeanor
- Employee Support
- Team Member Motivation
Timeline
Front of House
The Drunken Chicken
09.2021 - 08.2023
Shift Manager
Pizza Hut
05.2019 - 09.2021
Call Center Representative
Afni Call Center
09.2016 - 04.2017
Glassblowing
Self-employeed
05.2006 - 04.2023
Shift Manager
Starbucks
06.2004 - 11.2007
High School Diploma -
Paradise Valley High School
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