Charlotte Whitaker
Athens,OH
Summary
Energetic worker offering outstanding telephone etiquette, commitment, and interpersonal skills. Well-trained individual with past experience working with children and community members. Punctual and dedicated to service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Summer Camp Counselor
City of Shaker Heights
06.2025 - 08.2025
- Organized and guided group activities by leading, coaching, and participating with campers.
- Supported children by actively listening and offering encouragement.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Administered first aid quickly to provide health and safety to campers.
- Ordered and maintained all recreational equipment.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Provided feedback and guidance to program participants regarding progress and development.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Volunteer
ODNR Division of Wildlife
05.2025 - 07.2025
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Created educational materials to convey important information to service recipients.
- Coordinated and managed volunteer activities for community service projects.
- Used strong interpersonal communication skills to convey information to others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Volunteer
Herps' Alive
04.2024 - 07.2024
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
- Prepared reptile food by cleaning, cutting and discarding inedible parts.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High school diploma or GED -
Shaker Hts High School
Ohio06.2025
Bachelor of Science - Wildlife Biology
Ohio University
Athens, Ohio, OH05-2029
Skills
- Community center childcare experience
- Sales
- Team leadership
- Cleaning
- Customer support (1 year)
- First aid protocols
- Organizational skills
- Teaching Experience (2 years)
- Communication skills
- Outdoor work
- Before and after school program experience
- Animal Care
- Customer service
- Compassionate communication
- Active listening
- Special events
- Issue identification and resolution
- Decision-making
- Group and individual instruction
- Supplies and materials oversight
- Community outreach
- Flexible schedule
- Ohio Driver's license
- Computer skills
- Telephone and email etiquette
- Positive attitude
- Clear communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
Certification
- Project Wild
- Driver's License
Languages
English
Timeline
Summer Camp Counselor
City of Shaker Heights
06.2025 - 08.2025
Volunteer
ODNR Division of Wildlife
05.2025 - 07.2025
Volunteer
Herps' Alive
04.2024 - 07.2024
High school diploma or GED -
Shaker Hts High School
Bachelor of Science - Wildlife Biology
Ohio University