Summary
Work History
Education
Skills
Timeline
Generic

Charlotte White

Oakland,CA

Summary

Senior Technical Writer with broad experience documenting enterprise software including user, reference, installation, and system administration documents, release notes, and online help for both desktop and web applications. Analytical, self-motivated, and resourceful, with focus on long-term results that will benefit customers.

Work History

Senior Technical Writer

AVEVA, Schneider Electric (formerly OSIsoft)
San Leandro, CA
11.2015 - Current

• Served as writer on installation and deployment documentation across the entire PI product line, including: PI Data Archive, PI Integrator for Business Analytics and RtReports
• Technical writer of user guides using DITA XML, Author-It, SDL (Content Management), xMetal (editor), Oxygen (editor), Markdown, GitHub, and SnagIt
• Worked efficiently within Agile methodology in sprint cycles, managing deliverables in Azure DevOps project management system
• Worked closely with developers, engineering managers, technical product managers, software architects to create customer-focused strategies around documentation
• Worked to develop a coherent documentation strategy around large complicated deployments including security considerations related to data infrastructure deployments
• Established customer and tech support documentation feedback process
• Release coordinator (Project Management)

Senior Technical Writer

TDK (formerly InvenSense)
San Jose, CA
10.2013 - 11.2015

Position as InvenSense’s Senior Technical Writer. Responsible for working with company’s product managers/engineering to write company datasheets, register maps, evaluation boards, and create website content for product pages. Serve as Marcom’s Agile representative for document and quality control. Work directly with sales to provide content to customers to drive revenue.

Technical Editor

Maxim Integrated Products Inc
San Jose, CA
06.2003 - 10.2013

Technical editor for Maxim's mobile and hand-held device product groups. Edited data sheets and evaluation kit manuscripts from inception, through engineering changes, to release of product. Managed timeline and product delivery from initial manuscript stages until release of product.

Technical Editor

Maxim Integrated Products Inc
San Jose, CA
06.2003 - 04.2009

Edited data sheets and evaluation kit manuscripts for Maxim's automotive and ISP business units. Managed products from inception, through engineering changes, to product release. Writer of Maxim's bimonthly newsletter featuring Maxim's new products.

Education

Certificate in Project Management - Project Management

University of California, Berkeley
Berkeley, CA
05.2010

Certificate in Technical And Professional Writing -

San Francisco State University
San Francisco, CA
05.2003

Bachelor of Arts - English Literature

Trinity College
Hartford, CT
06.1997

Skills

DITA XML

Author-It

SDL (Content Management)

xMetal (editor), Oxygen (editor)

Markdown

GitHub

SnagIt

Wiki Development

SharePoint

Agile Project Management

Azure DevOps Server

Big Data Analytics

Big Data

Timeline

Senior Technical Writer

AVEVA, Schneider Electric (formerly OSIsoft)
11.2015 - Current

Senior Technical Writer

TDK (formerly InvenSense)
10.2013 - 11.2015

Technical Editor

Maxim Integrated Products Inc
06.2003 - 10.2013

Technical Editor

Maxim Integrated Products Inc
06.2003 - 04.2009

Certificate in Project Management - Project Management

University of California, Berkeley

Certificate in Technical And Professional Writing -

San Francisco State University

Bachelor of Arts - English Literature

Trinity College
Charlotte White