Charlotte Wilkins
Haverhill,MA
Summary
Successful food service director focused on improving residents dining experience, prepare heart healthy menus, and policies to optimize food service operations. Results-driven and authoritative leader with a strategic approach.
Overview
12
12
years of professional experience
Work History
Food Service Director
The Arbors at Stoneham
Stoneham, MA
11.2023 - Current
- Supervised the daily operations of the kitchen that served 80+ residents
- Responsible for menu planning ensuring healthy options.
- Attended monthly food committee meetings with residents to get feedback on different things that they would like to see prepared for their meals
- Conducted monthly food demonstrations giving the residents the opportunity to help prepare the food item.
- Cooked breakfast in the dining room one day a month providing the residents with specialty omelets, waffles and crepes. Allowing them to choose from various different ingredients.
- Resolved residents complaints promptly in a professional manner.
- Provided feedback to chefs regarding ingredient quality or presentation issues.
- Monitored inventory levels to ensure that adequate supplies were available at all times.
- Ensured compliance with local health codes and other applicable regulations.
- Conducted regular inspections of kitchen equipment to maintain a safe work environment.
- Scheduled staff shifts.
- Promoted positive relationships between kitchen staff and service personnel.
- Supervised activities of dining room staff to maintain service levels and support resident needs.
- Implemented best practices for food preparation techniques, storage methods, and portion control.
- Oversaw food preparation, production and presentation according to quality standards.
- Directed daily operations of food service department, ensuring compliance with health and safety standards.
- Coordinated with event planners for catering services, menu selection, and execution.
- Established and maintained health and safety protocols in all food service areas.
- Conducted regular inventory audits to minimize waste and optimize stock levels.
- Monitored food preparation methods, portion sizes, and presentation to ensure consistency.
- Managed budget for food service operations, including cost control and financial reporting..
- Developed and implemented menus that met nutritional guidelines and customer preferences.
- Coordinated with other departments to ensure seamless service delivery across the organization.
- Trained new employees to perform duties.
- Inspected dining and serving areas for cleanliness and proper setup.
Senior Sales Associate
7-Eleven
Lowell, Ma
04.2016 - Current
- Deliver excellent customer service by greeting and assisting each customer.
- Manage a staff of 10-14 sales associates
- Hire and train new sales associates
- Responsible for daily cash deposits
- Assign employees to specific duties to best meet the needs of the store.
- Prepare weekly schedule
- Responsible for placing orders and receiving vendor orders
- Work and manage a hot food program.
- Responsible for inventory management.
General Manager
New England Pizzeria
Burlington, MA
12.2019 - 11.2023
- Train and mentor associates to teach daily tasks and procedures.
- Balanced sales, reconcile cash and make bank deposits to facilitate opening and closing duties.
- Manage inventory tracking and physical inventory counts to minimize loss.
- Prepare weekly schedules
- Deliver excellent guest service
- Build guest satisfaction by actively listening to concerns and complaints and quickly resolving issues.
- Strengthen work flow productivity by hiring, managing and developing top talent.
- Generate repeat business by providing the guest with friendly and knowledgeable service.
- Optimize profits by controlling food and labor costs.
- Enforce sanitary practices for food handling, cleanliness and maintenance of dining and kitchen areas.
- Responsible for ordering product to maintain proper inventory levels
- Monitor temperatures of prepared food and cold-storage areas.
- Prepare workstations with ingredients and tools to increase efficiency.
- Wash, peel and cut fruits and vegetables to prepare for cooking or serving.
- Follow recipes and customer requests to prepare meals.
- Prepare and cook food items according to recipes and menus,
Store Manager
Rapid Refill
Berverly , MA
03.2018 - 12.2019
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
General Manager
New England Pizzeria
Andover, MA
04.2013 - 04.2016
- Managed a staff of 14 team members
- Provided excellent guest service
- Maintained food cost, paper cost and labor.
- Hire, train and develop team members for advancement in the company.
- Handle and prepare daily deposits
- Managed a busy delivery service.
Skills
- Excellent customer service skills
- Personnel development
- Customer relations
- Bank deposit procedures
- Store displays
- Proper Food Storage
- Cleaning and Sanitizing
- Safe Food Handling
- Supply Ordering
- Stocking and Replenishing
- Grilling and Frying
- Food Service
- Food Preparation
- Staff Training and development
- Retail inventory management
- Accurate cash handling
- Store operations
- Team-oriented
- Reliable
- Store opening and closing procedures
- Product Rotations
- PPE Compliance
- Kitchen Operations
- Food Assembly
Affiliations
- Servsafe Certified
- CPR Certified
- Allergen Awareness
Timeline
Food Service Director
The Arbors at Stoneham
11.2023 - Current
General Manager
New England Pizzeria
12.2019 - 11.2023
Store Manager
Rapid Refill
03.2018 - 12.2019
Senior Sales Associate
7-Eleven
04.2016 - Current
General Manager
New England Pizzeria
04.2013 - 04.2016
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