Charlotte Williams

• Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
• Resourcefully used various coding books, procedure manuals and on-line encoders.
• Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
• Used [Software] to assign procedure and diagnostic codes to patient records for billing purposes.
• Accurately selected proper descriptive code when more than one anatomical location was indicated.
• Reviewed patient records and interpreted documentation to identify all diagnoses and procedures.
• Verified signatures and checked medical charts for accuracy and completion.
• Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.

I assisted in mentoring new hires.

I assisted written correspondences.

I also provided great customer service both inbound and outbound.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Recommended products to customers, thoroughly explaining details.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Regularly exceeded daily sales and product add-on quotas.

I relayed information for the hearing impaired.