Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Williams

Houston,Texas

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Certified Nursing Assistant

Independent Home Health
03.2003 - 08.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.


Call Center Representative

U-Haul International
09.2014 - 04.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Front End Manager

Fiesta Mart LLC.
11.2006 - 12.2015
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in 20 checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Checked and pulled defective or expired products from shelves.
  • Completed physical inventory counts each month.

Intake Coordinator

Intra Care Hospital
01.2004 - 05.2006
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained a safe environment for both patients and staff through diligent observation and crisis intervention techniques.
  • Served as a reliable liaison between medical staff, therapists, psychiatrists, and patients'' family members for seamless communication.

Education

Nursing Assistance

Houston Community College
Houston, TX
01.2000

High School Diploma -

A/R Carthers Academy
Houston, TX
05.1997

Skills

  • HIPAA Compliance
  • De-Escalation Techniques
  • Behavioral support
  • Vital signs
  • Insurance Verification
  • Multi-Line Phone Systems
  • Appointment Scheduling
  • Customer Service
  • Microsoft Office
  • Cash Handling
  • Shrinkage Control
  • Training experience

Timeline

Call Center Representative

U-Haul International
09.2014 - 04.2020

Front End Manager

Fiesta Mart LLC.
11.2006 - 12.2015

Intake Coordinator

Intra Care Hospital
01.2004 - 05.2006

Certified Nursing Assistant

Independent Home Health
03.2003 - 08.2021

Nursing Assistance

Houston Community College

High School Diploma -

A/R Carthers Academy

Similar Profiles

CREATE PROFILE
Charlotte Williams