Charlotte Williams
Houston,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Certified Nursing Assistant
Independent Home Health
03.2003 - 08.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Call Center Representative
U-Haul International
09.2014 - 04.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Front End Manager
Fiesta Mart LLC.
11.2006 - 12.2015
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 20 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Trained team members in successful strategies to meet operational and sales targets.
- Checked and pulled defective or expired products from shelves.
- Completed physical inventory counts each month.
Intake Coordinator
Intra Care Hospital
01.2004 - 05.2006
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Maintained a safe environment for both patients and staff through diligent observation and crisis intervention techniques.
- Served as a reliable liaison between medical staff, therapists, psychiatrists, and patients'' family members for seamless communication.
Education
Nursing Assistance
Houston Community College
Houston, TX01.2000
High School Diploma -
A/R Carthers Academy
Houston, TX05.1997
Skills
- HIPAA Compliance
- De-Escalation Techniques
- Behavioral support
- Vital signs
- Insurance Verification
- Multi-Line Phone Systems
- Appointment Scheduling
- Customer Service
- Microsoft Office
- Cash Handling
- Shrinkage Control
- Training experience
Timeline
Call Center Representative
U-Haul International
09.2014 - 04.2020
Front End Manager
Fiesta Mart LLC.
11.2006 - 12.2015
Intake Coordinator
Intra Care Hospital
01.2004 - 05.2006
Certified Nursing Assistant
Independent Home Health
03.2003 - 08.2021
Nursing Assistance
Houston Community College
High School Diploma -
A/R Carthers Academy