Charlotte Williams
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Certified Nursing Assistant
Independent Home Care
03.2003 - 08.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Call Center Representative
U-Haul International
09.2014 - 04.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Shift Supervisor
CVS Pharmacy
10.2014 - 05.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Front End Support Manager
Fiesta Market
11.2006 - 12.2015
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
Patient Access Representative
Intra Care Hospital
01.2000 - 12.2002
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
High School Diploma -
A&R CARTHERS ACADEMY
Houston, TXNursing Education
HOUSTON COMMUNITY COLLEGE
Houston, TXSkills
- HIPAA compliance
- Patient care
- Vital signs monitoring
- Customer service
- Call center experience
- Microsoft Excel
- Cash handling
- Employee training
- Inventory control
- Loss prevention
- Returns processing
- Multitasking
Timeline
Shift Supervisor
CVS Pharmacy
10.2014 - 05.2018
Call Center Representative
U-Haul International
09.2014 - 04.2020
Front End Support Manager
Fiesta Market
11.2006 - 12.2015
Certified Nursing Assistant
Independent Home Care
03.2003 - 08.2021
Patient Access Representative
Intra Care Hospital
01.2000 - 12.2002
High School Diploma -
A&R CARTHERS ACADEMY
Nursing Education
HOUSTON COMMUNITY COLLEGE
Similar Profiles
Mariam DiakiteMariam Diakite
HHA at Independent Home CareHHA at Independent Home Care
Daniel DiPierroDaniel DiPierro
In Home Personal Aid at Independent Home CareIn Home Personal Aid at Independent Home Care
Eva M CornejoEva M Cornejo
Self Employed Services at Independent Home Care ProviderSelf Employed Services at Independent Home Care Provider
Chukwunyereze EneChukwunyereze Ene
Chart Retrieval Specialist at EpisourceChart Retrieval Specialist at Episource
Daniel PerezDaniel Perez
Medical Lab Technician (Lead Tech) at HCA Clear Lake Regional Medical CenterMedical Lab Technician (Lead Tech) at HCA Clear Lake Regional Medical Center