Charlotte Williams
San Antonio
Summary
Experienced in balancing workload, while fostering morale and good work ethic within the work team. Quick and eager to undertake new tasks and practicing them to mastery. Good at time management, planning, and assigning team members to their areas of expertise in order to complete tasks efficiently and on time. Excellent in fast paced environments where conditions may be constantly changing, and supporting others to do the same.
Overview
5
5
years of professional experience
Work History
Part Time Manager
Five Below
10.2024 - Current
- Managed time-sensitive tasks to ensure efficient store operations.
- Trained new employees on best practices for time management and task execution.
- Coordinated inventory management processes to maintain stock accuracy and availability.
- Developed effective time management strategies to enhance workflow efficiency.
- Incorporated feedback from employees into future planning efforts enhancing overall company-wide satisfaction regarding timeliness expectations set forth by leadership.
- Facilitated conflict resolution between team members when necessary ensuring that disagreements did not negatively impact project timelines or results.
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash register operations and balanced drawers at shift end.
- Led cashier team operations, ensuring efficient transaction processes and customer satisfaction.
- Trained new cashiers on POS systems and company policies to enhance service quality.
- Managed daily operations to enhance team productivity and ensure service excellence.
- Coordinated project timelines and resource allocation for optimal workflow efficiency.
Games Attendant
Main Event
01.2021 - 06.2021
- Operated and maintained arcade games, ensuring optimal functionality and guest satisfaction.
- Assisted guests in navigating game selections, enhancing overall experience and engagement.
- Monitored gameplay for safety compliance, addressing issues promptly to maintain a secure environment.
- Trained new attendants on equipment operation and customer service standards, fostering team development.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Answered guest questions to provide fun game experience.
- Explained and demonstrated games and attractions to assist guests.
- Consistently met or exceeded sales goals by engaging guests in entertaining gameplay experiences that encouraged repeat business.
- Contributed to the overall cleanliness and organization of the gaming area, ensuring an inviting atmosphere for guests.
Housekeeper
Community Bible Church
01.2023 - 07.2024
- Maintained cleanliness and organization of church facilities, ensuring welcoming environment for members and visitors.
- Implemented efficient cleaning schedules to optimize workflow and enhance overall facility maintenance.
- Trained new staff on proper cleaning techniques and safety protocols to uphold hygiene standards.
- Conducted regular inspections of facilities to identify areas for improvement and ensure compliance with cleanliness standards.
- Collaborated with event coordinators to prepare spaces for various church activities, enhancing guest experience.
- Utilized industrial cleaning equipment effectively, improving efficiency in daily cleaning tasks and reducing downtime.
- Fostered positive relationships with church staff and volunteers, promoting teamwork in maintaining facility standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Team Member
Taco Bell KFC
06.2021 - 02.2022
- Delivered exceptional customer service, ensuring satisfaction during high-volume shifts.
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Maintained cleanliness and organization of front-of-house areas to ensure welcoming environment.
- Resolved guest inquiries and complaints effectively to foster positive relationships and repeat visits.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Education
No Degree - Teaching
Texas A&M University
Kingsville, TXSkills
- Workload balancing
- Deadline management
- Proactive approach
- Accurate time management
- Documentation and reporting
- Effective goal development
- Goal-oriented planning
- Delegation proficiency
- Meticulous attention to detail
- Team collaboration
- Relationship building
- Conflict resolution
- Workflow management
Languages
Spanish
Professional Working
Timeline
Part Time Manager
Five Below
10.2024 - Current
Housekeeper
Community Bible Church
01.2023 - 07.2024
Team Member
Taco Bell KFC
06.2021 - 02.2022
Games Attendant
Main Event
01.2021 - 06.2021
No Degree - Teaching
Texas A&M University