Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Wohlgemuth

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Workforce Services Specialist

State Of Utah
01.2021 - Current
  • Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
  • Trained new team members, sharing best practices and ensuring consistent service standards across the department.
  • Streamlined service processes for increased efficiency and improved customer experiences.
  • Monitored key performance indicators, making data-driven decisions to improve overall service levels.
  • Maintained detailed records of all customer interactions, ensuring accurate documentation for accuracy and informational purposes.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Responded to a customer's appeal request in an attempt to resolve the issue(s) appealed so there was no need for an appeal hearing

Education

Bachelor of Science - Business Management

Western Governors University
Salt Lake City, UT

Skills

  • Customer Support
  • Workflow Management
  • Attention to Detail
  • Customer Service
  • Listening Skills
  • Multitasking and Organization
  • Excellent Communication
  • Computer Skills
  • Handling Customer Complaints and conflict resolution
  • Data Entry
  • Conflict Resolution And Reporting
  • Complaint resolution

Timeline

Workforce Services Specialist

State Of Utah
01.2021 - Current

Bachelor of Science - Business Management

Western Governors University

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Charlotte Wohlgemuth