Charlotte Wright
Cleveland,Ohio
Summary
Qualified with years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over years retail experience in a fast-paced, team-based environment. Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Patient and empathetic with extensive background in conflict resolution and customer care. Excellent communicator with years in a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
11
11
years of professional experience
Work History
Lock box Technician
Bank of America
Dallas Texas
02.2005 - 10.2009
- Scanned checks from major corporation,and input check information into the computer. Compiled daily reports for supervisor review.
- Answered an average of 20-40 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Assistant Director/ Lead Teacher
Hannah's Childcare Development Center
Cleveland Height, Ohio
03.2010 - 12.2014
- Successfully acquired an average of 50-100 new customers per month, generating a 100% growth in revenue.
- Provided an elevated customer experience to generate a loyal clientèle.
- Scheduled weekly inventory pickups and deliveries with vendors.
House Manger
Creative Solution to Independence
Cleveland, Ohio
01.2015 - 01.2016
- Ensured superior clients experience by addressing clients concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of clients service and administrative tasks to resolve clients issues quickly and efficiently.
- Provided ongoing guest service, including giving fashion advice.
- Processed numbers daily invoices and billed renewed invoices to clients.
- Maintained cleanliness and presentation of stock room and production floor.
- Asked open-ended questions to assess clients needs.
- Contacted clients doctors to follow up on appointments, suggest new medication,and inform them about the side effects.
Education
Pharmacy Technician Diploma - Pharmacy Technician
Remington College
2015
Skills
- Exceptional communication skills
- Quick learner
- Strong client relations
- Local/state health laws knowledge
- Medical terminology knowledge
- Training development aptitude
- Shipping and receiving professional
- Mediation capability
Timeline
House Manger
Creative Solution to Independence
01.2015 - 01.2016
Assistant Director/ Lead Teacher
Hannah's Childcare Development Center
03.2010 - 12.2014
Lock box Technician
Bank of America
02.2005 - 10.2009
Pharmacy Technician Diploma - Pharmacy Technician
Remington College
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